Customer Reviews

> How we gather feedback

Recent customer comments:




 

“instant support,friendly staff and flexible call out times.”

10/10

Robert Prince, St Bedes College.




 

“Jordan is really helpful and gets the job done, keeping me informed all the way. Brilliant service. Thanks Jordan”

10/10

Nicky, Monster Pet Supplies.




 

“Quick response and very knowledgeable staff!! Always get good service :-)”

10/10

Christine Hague, Toutes Directions.




 

“I've worked with One2Call for probably getting on for 10+ years. I ask the same question every time I move over a phone system to them.... WHY? Because Danny, Nick and team are second to none”

10/10

Nic Wells, Adact Medical.




 

“Very friendly and helpful. Thank you”

10/10

Melanie, Commercial Property Partners (CPP).




 

“Very quick and efficient service”

10/10

Jo Oxley, Pennine Law.




 

“Again fast, efficient and professional service. Gets it right 1st time, every time. Asset to your business”

10/10

Alex McQuarrie, MMA Digital.




 

“Jordan is always on the ball with issues and rectifies swiftly. Thanks Jordan !!”

10/10

Alex McQuarrie, MMA Digital.





 

“Very friendly and helpful over the telephone. Engineers worked fast to fix our issues.”

10/10

Emily Laycock, CFS Formations.





 

“Absolutely spot on from start to finish, thank you to Ryan and Nick. You make my life easier!”

10/10

Laura Benfield, ERSA.





 

“Stuart who attended is a spot on guy who knows his stuff and is very polite.”

10/10

Alan Wooler, ProAct





 

“Stuart who attended is a spot on guy who knows his stuff and is very polite.”

10/10

Alan Wooler, ProAct





 

“Very pleasant staff, happy to help”

10/10

Scott Kristen, Holiday Inn





 

“Very helpful, good staff. they do what they say they can do and on time. they also go the extra mile for the customer which is very refreshing.”

10/10

Steve Garbett, Jaxson Wolf.





 

“Pawel is always a great help and nothings too much trouble.”

10/10

Kevin, All Seasons Interiors.





 

“Local, extremely helpful, prompt. Quick to react when there have been issues (not caused by One2call). Have recommended in the past to clients.”

10/10

Mark, Modern Creatives.





 

“Very good services. Helpful, hardworking, friendly staff.”

10/10

Malc Phillips, Farmstar.





 

“Friendly helpful service whether its big or small you're wanting they're happy to help.”

10/10

Bradley Harrison, Merlin Trucks.





 

“Stayed late on a Friday evening to fix my computer. Thank you”

10/10

Sarah Wroe, Commercial Property Partners.





 

“One2Call are certainly liked by us as they are always keen to help and resolve any problems that we may have and with a quick response:)”

10/10

Yolande Quickfall, Saxton Mee..





 

“Quick and easy. Pawel always great to deal with.”

10/10

Rob Watt, Straaltechniek.





 

“Very efficient and clean up after job. Very competitive prices.”

10/10

Abbeyfield School





 

“What do we like - always polite, they always keep you in the loop, always professional over the phone and In person. great company.”

10/10

The Willows School





 

“Can contact support quickly, & visiting engineers communicative & polite/friendly.”

9/10

Paul D, AJ Marshall





 

“Very nice chap sorted out the problem for me. Nothing else I could ask for.”

10/10

Sam P, 50Five


 

 




 

“Made a call into day , to arrange an engineer visit and was able to get there before 12noon and solve the issue :)”

10/10

Claire H, MSP plc


 

 




 

“Our move and installation of new IT infrastructure and phone systems couldn’t have been any smoother. The advice we had and technical guidance and support meant we felt totally at ease. Would definitely recommend One2call!”

10/10

Daniel, Motorfinity.


 

 




 

“Adam was really polite and respectful of the fact that I don’t know a lot about computers and software.”

10/10

Christina, Wildes Education.


 

 




 

“You have a fabulous team at One2Call, they are all very knowledgeable and very helpful!”

10/10

Christine, Toutes Directions


 

 




 

“Pav is brilliant, always quick to help us and resolve issues meaning minimal impact on our business”

10/10

Kim, Intake Transport


 

 




 

“Excellent service thank you for doing this out of hours!”

10/10

Sarah, CPP


 

 




 

“Always willing to help/go the extra mile.”

9/10

Dave, Kier.


 

 




 

“Ryan was very helpful and sorted out the problem for me.”

10/10

Annette, Blastcom


 

 




 

“Easy to get hold of and down to earth”

10/10

Mick, MS International


 

 




 

“Very quick at responding to problems – keep you updated – easy to deal with – very happy with the service !”

10/10

Jane, Barca Leeds.


 

 




 

“Excellent and very prompt Service from Jordan, and as always extremely polite”

10/10

Lesa, ISB Ltd


 

 




 

“Responsive, friendly service. Very customer focused, polite and eager to help. Would definitely recommend and will use again.”

10/10

Tracy Lilley, Ecclesfield Primary School.


 

 




 

“Very competent people completing tasks accurately and quickly.”

10/10

Peter Smith, Peak Sensors.


 

 




 

“Very quick to respond to problem when reported- very helpful.”

10/10

Jane Furness, Barca Leeds.


 

 




 

“Very helpful, did exactly what I needed.Very competent people completing tasks accurately and quickly.”

10/10

Peter, Peak Sensors.


 

 




 

“Very helpful, did exactly what I needed.”

9/10

James, Proove Restaurant.


 

 




 

“Good communicative engineer worked away discreetly and kept me informed of progress.”

9/10

Mark Hamilton, Gooding Group.


 

 




 

“Pawel is great and very helpful! 😊

10/10

Rebecca, Straaltechniek.


 

 




 

“Pawel is great and very helpful! 😊

10/10

Rebecca, Straaltechniek.


 

 




 

“Closing tickets faster than I can submit them.”

10/10

Jake, Opus UK.


 

 




 

“As with all dealings with One2Call this has happened speedily and courteously. Thank you as always.”

10/10

Kevin Wood, IT Consultant


 

 




 

“Fast, efficient service – problem was quickly resolved.”

10/10

Dawn Brown, V & P Solutions.


 

 




 

“Jordan dealt with both my issues quickly and were both sorted within the hour.”

10/10

Danielle, Tremark Associates Ltd.


 

 




 

“Great service and very helpful.”

10/10

Harry Lynford, Image Data.


 

 




 

“Tenant is very satisfied. They were impressed by Adam’s knowledge and helpfulness.”

10/10

Pauline, Khepera Business Park.


 

 




 

“Always provide very prompt support. Excellent.”

10/10

Pete Richardson, DALP.


 

 




 

“One2Call staff are very helpful and friendly and they do have a fast turnaround with our enquiries. Thank you very much :)”

10/10

Jeanette, Principle Support Ltd.


 

 




 

“Ryan was very helpful, I felt that I had wasted his time but he was very understanding.”

10/10

John Cardy, Farmstar.


 

 




 

“Friendly staff who are very helpful.”

8/10

Natasha, W Academy.


 

 




 

“The service from Jack has been 110% throughout in line with the excellent service I’ve received since discovering One2Call Thanks Jack and all”

10/10

Kevin Wood, IT Consultant.


 

 




 

“Professional, friendly, don’t blind you with technical jargon, get things sorted quickly”

10/10

Rachel Warne, Bank View Farm.


 

 




 

“Easy to communicate with . Good response time.”

10/10

Denise Hardman, Ward Power Ltd.


 

 




 

“Quick response times and excellent customer service.”

10/10

Robert Prince, St Bedes College.


 

 




 

“Another 5 star Job from One2Call’s top man :-)”

10/10

Chris, Kelham Hall.


 

 




 

“Jordan was very prompt and very helpful. All issues were resolved, or progressed further, right away.”

10/10

Cheryl, Chisholm UK..


 

 




 

“Easy to get in touch with, very efficient in responding and quick to provide assistance.”

9/10

Hannah, Sutton McGrath Hartley.


 

 




 

“Prompt, efficient & friendly service.”

10/10

Roy, Green Care Group.


 

 




 

“They’re always so helpful and nothing is ever too much trouble!”

10/10

Mick, Utility 360.


 

 




 

“The problems get sorted quickly as possible and the staff are friendly and helpful”

10/10

Ackroyd & Abbott.


 

 




 

“Very quick response on most of our issues. O2C look after us and keep us posted on progress with tickets :)”

9/10

UK Steel.


 

 




 

“Personal touch ,easy to deal with ,thank you.”

10/10

John Griffiths, Acclaimed Family Law.


 

 




 

“The install guys were professional and Knowledgeable. The transition from the old phone system to the new one was seamless.”

10/10

Andy Cook, Oak Electrical


 

 




 

“Responsive support, friendly service, knowledgeable/competent engineers.”

10/10

Pat Nash, Invma.


 

 




 

“Happy with excellent service by Pawel and Adam getting my new PC just as I need it to be set up. thanks”

9/10

Annette, Logo Leisurewear.


 

 




 

“Very approachable, friendly team and fast response time. Thank you :)”

10/10

Jeanette Addis, Principle Support Ltd.


 

 




 

“Very prompt and excellent service from the whole team!”.

10/10

Craig Bowden, Mortgage Advice Hub.


 

 




 

“Excellent service, immediate call out the following day after reporting issue”.

10/10

Janine Clerehugh-Owen, Matrix Business Park.


 

 




 

“So grateful for Jordan coming out so quickly and helping me out”.

9/10

Julia Wallace-Ross, Cornerstones Education


 

 




 

“Speed of response and excellent customer service, we like working with smaller local suppliers rather than faceless national providers for these reasons”

10/10

Mark, Modern Creatives.


 

 

20/12/2017

“Prompt and helpful service”

Karen Bates, Green Care Group.


 

 

12/12/2017

“Efficient, friendly staff – easy to contact.”

Jenny Christie, Drugtrain.


 

 

29/11/2017

“Very efficient got an engineer to us straight away. No hassle, even though the system could not be repaired the engineer was back out the next morning to fit the whole new system, would definitely recommend.”

Kim Cullumbine, Emyvale Care.


 

 

21/11/2017

“Nothing to dislike, very efficient and quick to respond.”

Sue Wild, C & G Assessments.


 

 

20/11/2017

“Very helpful, proffessional and friendly service.”

Jonathan Griffiths, MOCAP/William Becketts.


 

 

06/11/2017

“Easy to speak to someone when there is an issue.”

Liz Worrall, The Willows School.


 

 

06/11/2017

“Quick service and a voice at the other end of the line.”

Andy Taylor, H&S Lifting.


 

 

31/10/2017

“Excellent Paul, you did a great job to get the problem sorted for us as quickly as possible, Thanks!”.

Tammy Perkins, Ackroyd & Abbott.


 

 

26/10/2017

“Fast, efficient and sorted the problem!”.

Dawn Brown, V & PP Solutions.


 

 

26/10/2017

“Very friendly and helpful service”.

Caroline Daye, BioServ UK.


 

 

16/10/2017

“Pleasant staff and top quality service”.

Christine Hague, Toutes Directions.


 

 

12/10/2017

“Always very quick at responding to enquiries and are very helpful”.

Rachel Fawcett, JCS Fish


 

 

27/09/2017

“Always helpful and eager to resolve any issues we have or any accessories we need promptly”.

Yolande Quickfall, Saxton Mee


 

 

12/09/2017

“Quick and easy, everything was explained in a clear and concise manner and made set up easy”.

Sam Cunneyworth, Balby Carr School


 

 

08/09/2017

“Great customer service. Took a moment to check a few things that went beyond a straight in and out job”.

David Moore, Society of Glass


 

 

06/09/2017

“Extremely knowledgeable and got the work done exactly to the specific requirements we asked for”.

Jake Hargreaves, Granada Glazing


 

 

04/09/2017

“The engineer was fantastic, he ensured that everything was up and running before leaving as promised.”

Amy Staniforth, Independent Training Services


 

 

30/08/2017

“Personal, real people service. IT with traditional, feel safe values.”

Ben, Loxley Arts


 

 

24/08/2017

“Locality – Fast Response – Sorts out the Problem ASAP. Would definitely recommend.”

Geoff, Gatley Fluid Power


 

 

11/08/2017

“Very pleased all got sorted and good communication throughout.”

Jim Fields, Fields International


 

 

07/08/2017

“Excellent sorted straight away”

Steve, Kent Alarms


 

 

02/08/2017

“Great service fast and polite with great communication and follow up!”

Ian Jenkinson, Outwood Academy Danum


 

 

26/07/2017

“Problems get sorted and advice freely given”

David Roache, ADTL


 



25/07/2017

“Fast, friendly and very helpful”

Jonathan Griffiths, MOCAP/William Becketts


 



19/07/2017

“Quick acting, helpful support”

Linda Ho, 4Front Security


 



17/07/2017

“Very prompt resolutions to our requests and issues”

Pat Nash, InControl


 



10/07/2017

“Prompt and professional.”

Helen Holgate, Power Control Ltd.


 

 

10/07/2017

“Excellent Service, quick to respond and great value :-)”

Christine Hague, Toutes Directions.


 



04/07/2017

“All staff were helpful when needed. Jordan got our issue sorted very quickly. Great response from the One2Call team”

Robert Wall, Straaltechniek UK Ltd.


 

 

29/06/2017

“Quick service , friendly staff.”

Rebecca Allen, Straaltechniek UK Ltd.


 

 

22/06/2017

“Efficient and prompt – always willing to help.”

Julie Burton, The Surgery Kakoty Practice


 

 

14/06/2017

“Pav always attentive and helpful and quick to respond.”

Kim Colley, Intake Transport


 

 

07/06/2017

“Excellent service”

Andy Taylor, H & S Lifting


 

 

02/06/2017

“Jack Peake dealt with our issue very efficently :-)”

Christine Hague, Toutes Directions


 

31/05/2017

“Very quick to carry out requests”

Joe Miller, Pyranet


 

 

25/05/2017

“I like the fast response to a quick call I made earlier today. Nick took my call and literally within 30 minutes their was an engineer efficiently fitting cable to our warehouse. Then like a well oiled machine another technician turned up with the router and hey presto, we have great wifi in the warehouse. Thanks One2Call we really appreciate it :-)”

Christine Hague, Toutes Directions


 



25/05/2017

“Helpful and easy to reach. Like that I can keep a track of the progress of any problem via the open ticket system.”

Martin Taylor, Focus Family Mediation.


 

 

28/04/2017

“Prompt response and successful resolution of the problem.”

Thomas Wilson, Zonegreen


 



24/04/2017

“Excellent Service. So glad I switched IT providers. Highly Recommend.”

Paul, REM


 

 

24/04/2017

“Always efficient, quick to resolve & very polite & friendly on the phone.”

Kim, Intake Transport


 

 

12/04/2017

“Very Good product and professionally installed.”

Jim Barrass, Firbeck Construction Ltd


 

 

One2Call Testimonials Firbeck Construction

28/03/2017

“Very good response, very pro-active and engineers are very helpful on site.”

Stephen Parker, Director, Firbeck Construction Ltd


 

 

One2Call Testimonial Muddy Faces

14/03/2017

“Jack is Brilliant 🙂 always helps me efficiently and quickly – good lad he is”.

Sam, Muddy Faces


 

 

One2Call Testimonial Saxton Mee

27/02/2017

“Always very helpful and aim to resolve any issue promptly.”

Yolande, Saxton Mee


 

 

22/02/2017

“Great, quick service”

Daniel, Surelight


 

 

One2Call testimonial Mark Go Green

14/02/2017

“Jordan was brilliant in re-locating our PBX even when the system did not behave as expected after the move and reconfigure he worked through and made sure everything was working as expected.”

Mark, Go Green Ltd


 

 

08/02/2017

“Adam was really fast on adopting our new switch onto the controller after the adopt failed.”

Mark, Go Green Ltd


 

 

ONe2Call Testimonial from Gemma at Poenix Futures

<i30/01/2017

“Easy to contact for support. Quick responses. Easy to understand technical information.”

Gemma, Phoenix Futures


 

 

25/01/2017

“Fast, efficient service and do as they say!”

Martin Carr, Carrs Silverware


 

 

ONe2Call Testimonial from Jackie at Sheffield Credit Union

20/01/2017

“Clear, quick and easy to understand solutions.”

Jackie Hallewell, Sheffield Credit Union.


 

 

One2Call testimonial from Intake Transport

19/01/2017

“Always really helpful and address my issues straight away “

Kim Colley, Intake Transport


 

 

One2Call testimonial - "Friendly and helpful"

12/01/2017

“Friendly and very helpful”

MOCAP, Sheffield.


 

 

One2Call Testimonial - "Fast response, clear instructions"

28/12/2016

“Fast response, clear instructions”

Brin, BDS Recruitment.


 

 

One2Call testimonail - "Jordan gave clear and consise instructions"

23/12/2016

“Jordan gave clear and concise instruction and was very helpful, saved me time thank you. 9/10”

Denise, Sheffield Alcohol Support Service.


 

 

21/12/2016

“The fast response. 8/10”

James Brown.


 

 

15/12/2016

“Fantastic efficient and speedy.”

Logo Leisurewear.


 

 

One2Call Customer Testimonial

15/12/2016

“Call made by myself yesterday late afternoon and battery changed today at agreed time. 9/10”

Mark, Gooding Group


 

 

12/12/2016

“They were very quick and efficient. The job was done and the customer was happy. 10/10”

Lifeline Communication Services


 

 

10/12/2016

“Had problem, IT guy fixed it. 10/10”

Eric Mckoy


 

 

the-level-of-service-from-one2call-is-excellent-toutes

05/12/2016

“The level of service from One2Call is excellent!”

Toutes Directions Ltd.


 

 

one2call-have-been-amazing-terence-barker

30/11/2016

“One2call have been amazing and assisted Terence Barker at very short notice. Excellent service highly recommended”

Terence Barker.


 

 

30/11/2016

“Prompt and Professional service”

Jim Barras, Home Decor.


 

 

jordan-provided-his-usual-competent-service-studio-81

29/11/2016

“Jordan provided his usual competent service”

Studio 81.


 

 

25/11/2016

“Jordan did an amazing job of working both remotely and sending instructions when the remote would not work to fix our SIP Extensions that had de-registered.”

Anon.


 

 

fantastic-service-from-jack-peake

22/11/2016

“Fantastic service from Jack Peake he pushed BT to rectify the issue and it got sorted.”

Anon.


 

 

17/11/2016

“Fast and efficient service by a knowledgeable installer”

Anon.


 

 

very-fast-response-pet-vet

16/11/2016

“Very fast response”

Mellissa, The Pet Vet, Doncaster.


 

 

16/11/2016

“Thank you – good service”

Anon.


 

 

16/11/2016

“Very quick and efficient, all resolved thanks.”

Anon.


 

 

jordan-worked-really-fast-anon

10/11/2016

“Jordan worked really fast to get our SIP Trunks up and running thank you.”

Anon.


 

 

great-service-thank-you-tl-killis

05/12/2016

“Great service. Thank you for your help.”

Charlotte, TL Killis.


 

 

problem-resolved-good-communication

03/11/2016

“Problem resolved, good communication as it was ongoing thanks”

Annette, Logo Leisurewear.


 

 

pawel-i-like-the-fact-that-we-have

01/11/2016

“Pawel – I like the fact that we have mainly one contact who will look after all our jobs that we log. He is really helpful”.

Alison Twibell, Venue Options.


 

 

brilliant-service-adam-did-good-as-usual

28/10/2016

“Brilliant Service Adam did good as per usual”.

Anon.


 

 

fast-acting-nice-people

26/10/2016

“Fast acting – nice people”.

Beth, The Watercooler Warehouse Ltd.


 

 

turned-up-on-site-as-arranged

25/10/2016

“Turned up on site as arranged. Completed the work & gave me an update. Well impressed”.

Jeff Hague.


 

 

21/10/2016

“Quick and resolved”.

Annette, Logo Leisurewear.


 

 

brilliant-response-time-from-alex

14/10/2016

“Brilliant response time from Alex”

Mark, Go Green.


 

 

staff-are-very-helpful

14/10/2016

“Staff are very helpful”.

Logo Leisurewear.


 

 

How we gather feedback.

Every time we close a customer support ticket we ask them to complete our 30 Second Survey. This consist of one simple question; “would you recommend One2Call to a friend”? We are then scored our of 10 and use the Net Promoter Score method to calculate satisfaction. The scale runs from -100 (abysmal) to 100 (perfect) and any score above 50 is considered to be very good indeed. You can see our NPS score below.

There is also a comment box to allow the customer to leave more detailed feedback, and you can read some of the comments we have received below.

One2Call Score Industry Average Score
69 23.04

(from 501 surveys. Last updated 21/12/2017)