One2Call Blog

Remote workers work for longer, work more productively and take less time off.

Mar 17, 2015 11:42:17 AM / by One2Call posted in Blog, BYOD, flexible working

0 Comments

Yet another study has shown the benefits to both employers and employees of enabling more flexible working models.

As reported on UCisights.com recently a new survey entitled 'The Remote Collaborative Worker' has yet again found that when implemented well greater flexible working options brings benefits to employees and employers.

"Even the personal benefits workers experience can be viewed as employer benefits since workers tend to be happier, less stressed out, and healthier, thereby bringing down the costs of turnover, absenteeism, lower productivity, and other issues,” explained Michael Fitzpatrick, CEO of ConnectSolutions who undertook the study.

 The findings included:

Company Benefits

  • 77% were more productive when working remotely
  • 52% less likely to take time off when working remotely
  • 23% willing to work longer hours than they would on site
  • 42% of remote workers felt just as connected with colleagues as if they were in the office
  • Half of workers said that being able to work remotely at least some of the time made the much more likely to stay with the company

Lifestyle benefits

  • 30% reported savings of up to £3,395 per year in travel and other expenses
  • 45% of remote workers reported they got more sleep
  • 35% got more physical exercise
  • 42% reported eating healthier
  • 44% had a more positive attitude
  • 53% reported lower stress

 Enabling technology

If your business would like to look into ways of enabling greater flexibility in your workplace whilst retaining those vital communication and management links, please give us a call.

Read More

How O2 saved money and increased productivity with flexible working.

Jan 12, 2015 11:33:14 AM / by One2Call posted in Blog, business, BYOD, Telecoms, Unified Communications, flexible working

0 Comments

In 2012 O2 conducted on of the UK's largest-ever flexible working experiments and discovered a win-win situation for the company and it's employees.

In 2012 O2 asked all of the 2,500 workers at it's Slough headquarters to work away from the office for a day. It was a bold experiment, and here's what they found:

  • Almost all staff said they were at least as productive as usual
  • More than a third said they had been more productive
  • In one day employees saved 2,000 hours of commuting time
  • Water usage was cut in half
  • Electricity consumption was cut by 12% saving 12.2 tonnes of carbon emissions (equal to 42,000 miles in a diesel car)
  • O2 have also since calculated that each worker saves 127 hours every year by eradicating needless journeys

As a result of the trial O2 have created a permanent culture of smarter working with all employees encouraged to work out of the office for at least one day a week, with big effects on productivity.

Commenting on the trial in a recent TechRadar article their Business Director Ben Dowd said of flexible working;

"Despite the on-going economic recovery, UK productivity remains well below every one of our G7 peers, so we need to take advantage of the technology we already have to help us become more a productive, competitive workforce. The future of our economy depends on organisations of all sizes ensuring they have a digital way of operating that's fit for the future; smarter, flexible working is a great place to start."

One2Call is also backing flexible working to help boost the British economy and the quality of life for British workers. If you're company needs help and advice on the technology to help this to happen, contact us and speak to one of our experts.

Read More

FIRST LOOK: New NEC Univerge SV9100 business communications platform (phone system)

Oct 15, 2014 5:12:04 PM / by One2Call posted in Blog, business communications, BYOD, Phone, SV8100, SV9100, Telecoms, Unified Communications, univerge, NEC

0 Comments

One2Call was kindly invited by NEC to their preview roadshow in the Long Room at Nottingham's historic Trent Bridge Cricket Ground to get a first look at their new Univerge SV9100 business communications platform, the successor to the SV8100. Here's a quick run down on some of the things we found out.

Handsets - New vs Old

Firstly, a game of spot the difference (pic below). The phone on the right is from the NEC SV8100, the phone on the left is from the new SV9100 range (and has a 12 button hot key expansion module attached). Can you spot the difference?

Well, the answer is, there aren't that many! But that's no bad thing. There was nothing inherently wrong with the old SV8100 handsets, and this also means legacy handsets are fully compatible with the new system, keeping upgrade costs low.

    In case you didn't spot them, the main changes are:
  • Backlit keypad buttons
  • White on black keypad buttons
  • Segmented toggle in the bottom left, making selection easier
  • Some slight differences in materials you can't quite see from the picture
  • Call alert light in the middle (top) rather than over to the right.

There were some other changes I don't have notes for! We'll update these when we add a page to our website on the NEC SV9100.

Handsets - Revolution vs Evolution

The presentations talked a lot about 'evolution nor revolution', but there were 2 new handsets which caught the eye, both of which act as regular system handsets, but also run Android OS to allow for a greater use of apps by the business (like productivity apps, email apps etc...).

NEC UT880

 

Pictured (below right) this is the new top of the range phone which is essentially a phone receiver bolted to a 7" Android tablet with built in camera and hands-free capability. Ideal for companies or executives looking to embrace video conferencing, as a CCTV linked door entry phone, or for customer-facing employees who just want a really impressive handset! They can presumably even play Angry Birds on it if they so wish.

NEC DECT G966

DECT (or wireless) phones are useful in all kinds of environments where mobility is essential; from hospitals and schools to hotels and warehouses. However, the look of traditional DECT phones are uninspring to say the least, usually resembling the manufacturers cheapest cordless phone from 5 years previous.

Which makes it all the more refreshing to see this new smartphone-inspired DECT handset from NEC. This is not a smartphone as there's no SIM slot (thereby ensuring calls are kept of costly mobile networks) but it does, like the UT880, run Android OS to allow web browsing and app use also. Disappointingly it didn't seem to have a camera, so using barcode scanners in a warehouse environment is ruled out, but nonetheless we can see this being a popular option where DECT is necessary, especially as we were advised that costs will not be too dissimilar to existing DECT models.

 

The PBX - Specs

The SV9100 has been beefed up in a number of areas over the SV8100, the takeaway message of which from NEC was that it is "5 times more powerful" than it's predecessor. Obviously on a short introduction like this it's difficult to really test what affect this has, but can't really be a bad thing.

It's also good to see the SV9100 is handling 400 SIP trunks, and from multiple carriers (against the single carrier SV8100), thereby offering a greater deal of flexibility during setup, more resillience, and a greater range of potential customers.

>> More about the SV9100, including brochure download



Requet a quote:

Read More

Unattended receptions don't have to be unfriendly

Jun 17, 2014 10:52:14 AM / by One2Call posted in Blog, BYOD, Phone, reception, Sheffield, solicitors, Telecoms, UC, Unified Communications, unmanned, Mitel

0 Comments

A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts" target="_blank">Alex Hodgson</a>.

Being asked to wait in an unattended room for an appointment can seem unfriendly and impersonal, but not if you do it right.

Quality Solicitors SSB in Sheffield provide a great example of how an unattended reception can still be a friendly environment.

 

Step 1: A bright a welcoming space, with a nice comfy chair!

Nice bright colours which compliment their logo, and a big welcoming chair, along with a bit of reading material - perfect!

Step 2: Make it clear what you're expected to do.

Just sticking a handset on a table isn't welcoming, and is probably a bit intimidating for the shy. This nice big sign makes it clear what you're expected to do, and puts you at ease.

Step 3: Answer the phone quickly!

When I was there the phone had virtually no time to ring, and I got a nice friendly welcome.

This is where having the right phone system and having it set up properly comes in.  The reception phone can't be set to too many rings before it seeks someone else, otherwise it could take ages if just a few people are away from their desks. You also need to ensure caller id is set up to let everyone know that it's the reception phone ringing so they can prepare a nice sunny welcome for this new potential customer.

I thought Quality Solicitors did this really well, and I felt immediately at ease, even though I hadn't yet spoken to anyone face to face!

 


If you've had any other good experienced with nicely precented unattended receptions, tweet us at @One2CallUK to let us know.

Blog by Alex Hodgson
Marketing Manager
One2Call

Read More

Subscribe to Email Updates

Lists by Topic

see all

Posts by Topic

See all

Recent Posts