One2Call Blog

In the press: £40m broadband grants ‘running out’

Jun 11, 2015 12:03:50 PM / by Nick Bass posted in Barnsley, broadband, business, doncaster, News, Rotherham, Sheffield

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We've made the papers!

Our Business Development Manager Alex was used as a source in an article in The Star, the news source of choice for South Yorkshire, relating to the Government Connection Voucher scheme.

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Can your business survive without flexible working?

Sep 19, 2014 11:16:12 AM / by One2Call posted in Blog, cost saving, doncaster, efficiency, Unified Communications, virtual desktop, flexible working, home worker

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If, as a new survey suggests, flexible working can improve staff morale, productivity, competitive advantage AND save money, can your business survive without it?

A recent survey from office space provider Regus polled 2,200 business owners and senior managers for their opinions on flexible working. The findings included:

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Struggling to get BT repair in South Yorkshire? MBORC is to blame...

Aug 5, 2014 4:35:13 PM / by One2Call posted in Barnsley, broadband, BT, doncaster, News, Openreach, Rotherham, Sheffield, South Yorkshire, MBORC

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UPDATE 07/08/2014 16:15: MBORC to be lifted in remaining areas, including South Yorkshire, with effect from 8th August.

BT Openreach currently still have an MBORC in place for South Yorkshire since the severe storm conditions between 17th and 20th July. If you've been waiting a long time for a normal BT Openreach repair in this region this may be why.

A what now?

MBORC = Matter Beyond Our Reasonable Control, or in other words, an Act of God.

It's a clause in BT Openreach's terms and conditions which allows them to divert resources to tackle problems caused by things beyond their control, like natural disasters.

This may be why you've been struggling to escalate any other fixes not related to this activity if your area is under MBORC conditions.

When will this be fixed?

BT Openreach have been gradually lifting MBORC conditions from areas as they fix them, but as of writing (3pm, 5 Aug 2014) MBORC is still in operation for repair activities in South Yorkshire, as well as Southend, Broadlands and Swindon.

Here's what they say:

"We are continuing to direct available additional resource into the remaining areas to bring the position back to normal as quickly as possible. We are monitoring the situation and will remove MBORC from these areas as soon as service can be restored to the levels they were at immediately before the severe weather."

So what can I do?

Keep in contact with your service provider who should be able to see if the MBORC is still in place in your area.

Or, keep an eye on our Twitter feed or search Twitter for MBORC - it's a pretty unusual acronym so a hashtag is probably not necessary!

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Don't fall for this sales pitch about phone line upgrades.

Jun 27, 2014 12:00:39 PM / by One2Call posted in Blog, BT, bt openreach, business, call centre, consumer, doncaster, sales, scam

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts? rel=author" target="_blank">Alex Hodgson</a>.

"I'm calling from ****** on behalf of BT about the the changes to the phone lines in your area"

I've just got off the phone to a customer asking us why we hadn't told them about the changes that were coming up to their phone lines in their area.

We hadn't told them because there weren't any. In fact there are very rarely upgrades to BTs landlines since they've been operating pretty reliably for the past 80 years or so!

This was a clear sales pitch which succeeded in getting an appointment with our client by catching her off guard and appearing to speak with authority "on behalf of BT". We don't know whether this company was acting officially for BT or not, but we suspect not given that BT are cold calling businesses quite heavily with their own phone team at the moment anyway!

We're not saying ignore all calls like this - BT Openreach do have a published plan of exchange upgrades relating to their fibre broadband roll out, for instance - just be wary of companies claiming to be calling "on behalf of BT".

Take as many notes as you can on the call, and then either call BT Openreach directly to ask them if there are any planned works, or call a local telecoms company you do trust and speak to them, which is exactly what our client did!

In case you've had similar callers, this case happened on 27/06/2014 and was in the Doncaster area. I can't name the company in question as our client wasn't certain of the name, and I wouldn't want to accuse the wrong people!

 

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