One2Call Blog

Integrate your Mitel with Microsoft Teams

Nov 5, 2020 5:00:00 PM / by Danny Kirkby posted in pbx, Microsoft, Mitel, teams, direct routing


This article is a snippet from our longer Full Guide to Microsoft Teams PBX integration.

Microsoft Teams is a truly excellent platform for internal communication and collaboration, but now the dust has settled on the Covid-inspired rush to adopt Teams, many business and IT managers are left wondering where that leaves their existing telecom infrastructure.

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Full guide to Microsoft Teams PBX integration.

Sep 30, 2020 10:00:00 AM / by Alex Hodgson posted in Avaya, call centre, Cisco, office 365, Panasonic, Phone systems, Microsoft, Mitel, NEC, teams, integration


If you're running Microsoft Teams and a phone system (PBX) from the likes of Cisco, Avaya, 3CX and others, and want to improve internal efficiency by learning how much the two can integrate, this blog is for you.

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Mitel makes ShoreTel it's latest smart acquisition.

Aug 1, 2017 3:52:22 PM / by One2Call posted in Aastra, News, shoretel, Mitel


Mitel has strengthened its position as a global leader in business communication with the agreement of a deal to acquire market rival ShoreTel for approximately $530 million.

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Get your Mitel orders in now - prices to increase from 1 February.

Jan 9, 2017 10:20:41 AM / by One2Call posted in News, Mitel


If you're considering purchasing any Mitel products in the UK, including new systems, licences or handsets, it might be worth getting a move on - Mitel is implementing a 8% price rice as of 1 February 2017.

  • Mitel to increase UK prices by 8%
  • Increase comes into effect on 1 February
  • Get your orders in now to avoid this increase

It's never good to hear about a price rise for any of the products or services you rely on, but in this instance Mitel would like you to believe they are doing you a favour, and they do kinds have a point.

As a company that does the majority of it's business in $USD but who also has a large market in the UK, it's essentially being bearing the burden of post-Brexit Sterling slump since June. Where Mitel figures it's doing us a favour is that it values the £GBP slump against the $USD at around 15% over this period, so by only increasing prices by 8% Mitel are "sharing" the increase with us. How benevolent of them.

What Mitel say.

Here are a few snippets from Mitel's statement on the price increase:

Mitel continually reviews its pricing strategy to reflect economic developments, foreign exchange rates (FX) and competitive activity. Over the last six months, the UK market has seen some unprecedented developments in all three of these areas as a direct result of the European Union (EU) Referendum in which the UK voted to leave the EU, now commonly referred to as “Brexit”. In particular, the UK Sterling (£) has experienced a significant decline of approximately 15% versus the US Dollar ($) since the “Brexit” result. This decline is not predicted to recover in the medium term.

As a global business which incurs the majority of its development and product build costs in US$, while also having a very significant business in the UK, Mitel needs to respond to these macro-economic events. As a result, Mitel is announcing an increase to its UK pricing, effective February 1, 2017, that is designed to reflect the changing FX position while remaining highly competitive versus key competitors in the UK that have already implemented more significant price increases.

Effective February 1, 2017, Mitel is announcing an increase in local UK pricing (in £). Prices for a number of products and services will rise by 8%. This figure is considerably less than a number of global competitors who also operate in the UK market, many of whom have already implemented more significant price increases that reflect the full 15% decline in the UK currency position. Mitel’s approach is very different, looking to reflect only half of the currency shift in this price increase rather than the full 15%. This is a deliberate strategy designed to ensure that Mitel pricing remains competitive throughout this challenging period for the UK economy and enabling Mitel channel partners to compete effectively versus other global competitors. Effectively, unlike some competitors, Mitel is sharing the impact of the declining fortunes of the UK £ rather than passing all of this cost to its customers.

All Mitel product (hardware and software) will be affected by this price change (e.g. MiVoice Business, MiVoice MX-ONE, MiVoice Office 250, MiVoice Office 400, Mitel wired and wireless IP sets etc). Additionally, third party products resold through Mitel where costs have increased will also be affected by the price rise - specifically the Vidyo portfolio will see a 20% price increase. Where 3rd party products are transacted to Mitel in GB£ prices will remain unchanged.

Get your orders in now!

Whatever the reasoning, this change is happening, so if you're running a Mitel system, or considering buying one, it may benefit you in a major way to get your decision making done and your orders in before the end of January!

Call us for a price on your Mitel products - 0333 313 7773

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Experienced Avaya or Mitel engineer needed in Sheffield, South Yorkshire.

Jan 5, 2017 2:40:58 PM / by One2Call posted in Avaya, News, Panasonic, recruitment, telephone engineer, job, Mitel, NEC


Telephone Engineer needed.

Location: Sheffield-based field engineer covering mainly Yorkshire.
Salary: £27-32,000 a year depending on experience.

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Is it a phone or a tablet? Check out Mitel's new top-of-the-range handset, the MiVoice 6940.

Oct 12, 2016 3:09:14 PM / by One2Call posted in News, Mitel


Mitel's new range-topping IP phone finally brings MiVoice 250 handsets into the modern age.

It's been a while coming, but there finally seems to be a bit of an arms race within the SME sector of the phone system (sorry, communications platform) sector to put decent-sized touch-screens on handsets.

Our last 2 blogs both feature new range-topping handsets from Avaya and Panasonic alike, and like the proverbial bus, here comes a third from Mitel.

The MiVoice 6940 looks like a belter too - large and clear 7" touch screen wed to a a base with a cleaner, simpler layout and square buttons, which look a bit sleeker than Mitel's old oval ones. The only style element really retained from the 5300 range is are rubber 'grip' lines at the top of the handpiece

Here it is in all it's glory!

Clearer Screen

The screen is actually the same size as the old range topper, the 5360; a 7" 800 x 480 pixel. However, by mounting the screen landscape, rather than portrait, this new handset looks a lot less cluttered as all the regular function buttons aren't crammed down the right-hand side. The screen also looks a lot clearer, with a modern smartphone-style touch screen, rather than the soft touch screen of the 5360.

Phone Manager interface

Mitel's official picture above also reveals the user interface for the handset will mimic the excellent recent refresh of Phone Manager, their UC desktop application, which, if it's anywhere near as good as desktop Phone Manager, will make using the touch screen a cinch.

Bluetooth and charging port

The other major improvement of the 6940 over the 5360 is that Bluetooth 4.0 is now embedded, rather that requiring a rather expensive add-on module, so the intended executive/director user should be able to connect their mobile and headset straight out of the box. In addition, there's a mobile phone charging point attached (powered USB) meaning you can charge your handset whilst your calls are diverted through the handset.

All-in-all it's a big leap forward for Mitel, and this really is a handset that ticks all the boxes for the busy executive who is in and out of the office, and needs to make the most their time through a smooth GUI.

Prices and availability are yet to be announced.

Download the full specs here:

[dg ids="3499"]

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Mitel Phone Manager 4.3 brings UC features to every user.

Jul 25, 2016 12:36:57 PM / by One2Call posted in News, Mitel


With new presence and mobility features Mitel's Phone Manager desktop app is now more powerful than ever, and is still bundled free with Mitel MiVoice Office 250 systems!

Mitel has just released version 4.3 of it's core desktop app for the MiVoice 250 system (formerly Mitel 5000), Phone Manager, and despite being numbered as a minor update, there are actually some pretty major changes.

It sticks with the simple and clean layout that came with version 4.0, but adds some features borrowed from the more advance MiCollab suite to offer entry level UC (Unified Communications) features to every system users.

This includes:

Presence and Availability Information

Through Phone Manager 4.3 all users can now set their presence information for all their colleagues to see, making it much more efficient for the system and its users to find available people when a customer dials in.

With the presence status each user can choose how their calls are routed depending on your whereabouts on that day. For instance, if you are in the office then you can make your office phone ring, if you are travelling you can make your mobile phone ring, or if you are in the office but away from your desk, make both your mobile and your extension ring, or if you are in a meeting send all calls to voicemail etc...

Access your caller and contact details from anywhere

The excellent new Mitel Phone Manage app (available from free from iTunes or Play Store) allows you to access your corporate directory or your personal contacts from anywhere. You are able to see your call history for any of the calls you have made either via the mobile client or the desktop client and with a simple click you can redial the number.

Secure Instant Messaging

Instant messaging is a great way to get a quick answer to a quick question, but many companies have held back on its use due to issues over deploying a separate service, or the security of some of the free versions on the market.

Well, Mitel to the rescue with Phone Manager 4.3 which offers secure Instant Messaging to anyone inside the organisation through both the desktop and smartphone app, which can also help to keep information flowing around the company regardless of where in the world each employee is!

Call Control features from the desktop

The clean and clear interface of the Phone Manager desktop app makes call control features, such as hold, transfer and release, much easier to do via its visual interface. Can never remember how to recall a transferred call using your Mitel 5320? Then use Phone Manager 4.3 - it's so much easier!

Softphone Support

Up until this release softphone users had to use the MiCollab app to use their softphone feature, which is a very different looking app with several different features to Phone Manager, thereby making the enterprise a bit less users friendly.

Now they can utilise their softphone extension through Phone Manager, meaning a single app and a single interface for all your key calling and presence functions. A great leap forward for usability!


For more information on Phone Manager 4.3 please give us a call on 0114 230 0080.


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Mitel 5320, 5330, 5340 Handset Quick Reference Guide

Jul 8, 2015 10:26:57 AM / by One2Call posted in 5320, 5330, 5340, Blog, User Guide, Mitel, MiVoice


This single page PDF document summarises the main feature buttons and feature codes for Mitel 5320, 5330 and 5340 handsets.

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Lord Sugar knows to leave telecoms to the experts at Mitel

Feb 23, 2015 11:47:35 AM / by One2Call posted in 5330, 5360, Alan Sugar, Blog, The Apprentice, Lord Sugar, Mitel


When surfing Twitter recently we came across this interesting tweet from @EdBlanchard123 revealing Lord Sugar's excellent taste in telephone provider:

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Cisco, Avaya, NEC and Mitel lead worldwide business telecoms market.

Dec 16, 2014 11:48:16 AM / by One2Call posted in Avaya, Cisco, News, Panasonic, Telecoms, Unified Communications, Mitel, NEC


Infonetics Research have revealed that Cisco, Avaya, NEC and Mitel led the world in business voice revenue in Quarter 3 of 2014, sharing two thirds of the global market between them.

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