With new presence and mobility features Mitel's Phone Manager desktop app is now more powerful than ever, and is still bundled free with Mitel MiVoice Office 250 systems!
Mitel has just released version 4.3 of it's core desktop app for the MiVoice 250 system (formerly Mitel 5000), Phone Manager, and despite being numbered as a minor update, there are actually some pretty major changes.
It sticks with the simple and clean layout that came with version 4.0, but adds some features borrowed from the more advance MiCollab suite to offer entry level UC (Unified Communications) features to every system users.
Presence and Availability Information
Through Phone Manager 4.3 all users can now set their presence information for all their colleagues to see, making it much more efficient for the system and its users to find available people when a customer dials in.
With the presence status each user can choose how their calls are routed depending on your whereabouts on that day. For instance, if you are in the office then you can make your office phone ring, if you are travelling you can make your mobile phone ring, or if you are in the office but away from your desk, make both your mobile and your extension ring, or if you are in a meeting send all calls to voicemail etc...
Access your caller and contact details from anywhere
The excellent new Mitel Phone Manage app (available from free from iTunes or Play Store) allows you to access your corporate directory or your personal contacts from anywhere. You are able to see your call history for any of the calls you have made either via the mobile client or the desktop client and with a simple click you can redial the number.
Secure Instant Messaging
Instant messaging is a great way to get a quick answer to a quick question, but many companies have held back on its use due to issues over deploying a separate service, or the security of some of the free versions on the market.
Well, Mitel to the rescue with Phone Manager 4.3 which offers secure Instant Messaging to anyone inside the organisation through both the desktop and smartphone app, which can also help to keep information flowing around the company regardless of where in the world each employee is!
Call Control features from the desktop
The clean and clear interface of the Phone Manager desktop app makes call control features, such as hold, transfer and release, much easier to do via its visual interface. Can never remember how to recall a transferred call using your Mitel 5320? Then use Phone Manager 4.3 - it's so much easier!
Up until this release softphone users had to use the MiCollab app to use their softphone feature, which is a very different looking app with several different features to Phone Manager, thereby making the enterprise a bit less users friendly.
Now they can utilise their softphone extension through Phone Manager, meaning a single app and a single interface for all your key calling and presence functions. A great leap forward for usability!
For more information on Phone Manager 4.3 please give us a call on 0114 230 0080.