One2Call Blog

Full guide to Microsoft Teams PBX integration.

Sep 30, 2020 10:00:00 AM / by Alex Hodgson posted in Avaya, call centre, Cisco, office 365, Panasonic, Phone systems, Microsoft, Mitel, NEC, teams, integration

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If you're running Microsoft Teams and a phone system (PBX) from the likes of Cisco, Avaya, 3CX and others, and want to improve internal efficiency by learning how much the two can integrate, this blog is for you.

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Experienced Avaya or Mitel engineer needed in Sheffield, South Yorkshire.

Jan 5, 2017 2:40:58 PM / by One2Call posted in Avaya, News, Panasonic, recruitment, telephone engineer, job, Mitel, NEC

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Telephone Engineer needed.

Location: Sheffield-based field engineer covering mainly Yorkshire.
Salary: £27-32,000 a year depending on experience.

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NEC adds manual pause for ISDN and SIP on MyCalls Call Recorder.

Jun 6, 2016 10:30:03 AM / by One2Call posted in News, SV8100, SV9100, NEC

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NEC has announced manual pausing for ISDN and SIP will finally be available on its SL1100, SV8100 and SV9100 phone systems through its MyCalls software.

The manual pause feature allows call recordings to be paused mid-session, usually to allow for sensitive data to be passed to the agent without increasing the data handling burden on the company.

All MyCalls Call Recording solutions use Retell recorders to collect the call recordings from the phone system, and Retell recorders are now available with Sense Version 4 software.

The following items are available in the Sense Version 4 software through upgrade or initial install:

  • DTMF Pause now available for ISDN and SIP trunks
  • Windows 8 & Server 2012 support

This upgrade is available now.

Contact One2Call or your NEC provider for further details.

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NEC announces phase out of ML440 DECT handset in favour of G566

Mar 2, 2016 3:05:54 PM / by One2Call posted in DECT, News, SL1100, SV8100, SV9100, G566, ML440, NEC

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NEC has announced that from 1st September 2016 the ML440 DECT handset will no longer be available to buy new.

From that date onwards availability will be on a best efforts basis, with the newer G566 taking over. However, those of you running DECT on your SV8100, SV9100 and SL1100 systems have no need to worry as the excellent ISIP integration offered by the ML440 will be added to the firmware of the G566 ensuring future DECT expansion for these systems if required.

For more information or to order an NEC product please Contact Us.

The soon to be discontinued NEC ML440 DECT handset

 

The replacement G566 handset.
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Cisco, Avaya, NEC and Mitel lead worldwide business telecoms market.

Dec 16, 2014 11:48:16 AM / by One2Call posted in Avaya, Cisco, News, Panasonic, Telecoms, Unified Communications, Mitel, NEC

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Infonetics Research have revealed that Cisco, Avaya, NEC and Mitel led the world in business voice revenue in Quarter 3 of 2014, sharing two thirds of the global market between them.

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One2Call adds Cisco and Avaya to complete 'Top 5 ' line up.

Dec 15, 2014 12:56:40 PM / by One2Call posted in Avaya, Cisco, News, Panasonic, pbx, Telecoms, UC, Unified Communications, Mitel, NEC, networks

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>> More about Avaya
>> More about Cisco

One2Call is proud to announce that has added the world's 2 biggest players in business telecommunications, Cisco and Avaya, to it's phone systems and business communications portfolio.

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FIRST LOOK: New NEC Univerge SV9100 business communications platform (phone system)

Oct 15, 2014 5:12:04 PM / by One2Call posted in Blog, business communications, BYOD, Phone, SV8100, SV9100, Telecoms, Unified Communications, univerge, NEC

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One2Call was kindly invited by NEC to their preview roadshow in the Long Room at Nottingham's historic Trent Bridge Cricket Ground to get a first look at their new Univerge SV9100 business communications platform, the successor to the SV8100. Here's a quick run down on some of the things we found out.

Handsets - New vs Old

Firstly, a game of spot the difference (pic below). The phone on the right is from the NEC SV8100, the phone on the left is from the new SV9100 range (and has a 12 button hot key expansion module attached). Can you spot the difference?

Well, the answer is, there aren't that many! But that's no bad thing. There was nothing inherently wrong with the old SV8100 handsets, and this also means legacy handsets are fully compatible with the new system, keeping upgrade costs low.

    In case you didn't spot them, the main changes are:
  • Backlit keypad buttons
  • White on black keypad buttons
  • Segmented toggle in the bottom left, making selection easier
  • Some slight differences in materials you can't quite see from the picture
  • Call alert light in the middle (top) rather than over to the right.

There were some other changes I don't have notes for! We'll update these when we add a page to our website on the NEC SV9100.

Handsets - Revolution vs Evolution

The presentations talked a lot about 'evolution nor revolution', but there were 2 new handsets which caught the eye, both of which act as regular system handsets, but also run Android OS to allow for a greater use of apps by the business (like productivity apps, email apps etc...).

NEC UT880

 

Pictured (below right) this is the new top of the range phone which is essentially a phone receiver bolted to a 7" Android tablet with built in camera and hands-free capability. Ideal for companies or executives looking to embrace video conferencing, as a CCTV linked door entry phone, or for customer-facing employees who just want a really impressive handset! They can presumably even play Angry Birds on it if they so wish.

NEC DECT G966

DECT (or wireless) phones are useful in all kinds of environments where mobility is essential; from hospitals and schools to hotels and warehouses. However, the look of traditional DECT phones are uninspring to say the least, usually resembling the manufacturers cheapest cordless phone from 5 years previous.

Which makes it all the more refreshing to see this new smartphone-inspired DECT handset from NEC. This is not a smartphone as there's no SIM slot (thereby ensuring calls are kept of costly mobile networks) but it does, like the UT880, run Android OS to allow web browsing and app use also. Disappointingly it didn't seem to have a camera, so using barcode scanners in a warehouse environment is ruled out, but nonetheless we can see this being a popular option where DECT is necessary, especially as we were advised that costs will not be too dissimilar to existing DECT models.

 

The PBX - Specs

The SV9100 has been beefed up in a number of areas over the SV8100, the takeaway message of which from NEC was that it is "5 times more powerful" than it's predecessor. Obviously on a short introduction like this it's difficult to really test what affect this has, but can't really be a bad thing.

It's also good to see the SV9100 is handling 400 SIP trunks, and from multiple carriers (against the single carrier SV8100), thereby offering a greater deal of flexibility during setup, more resillience, and a greater range of potential customers.

>> More about the SV9100, including brochure download



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