One2Call Blog

New charging structure for 08** numbers from 1st July

Jul 2, 2015 9:50:33 AM / by One2Call posted in 0800, 0845, 0870, News, Ofcom, regulation


From 1st July Ofcom, the communications industry regulator, is introducing new regulation relating to non-geographic '08' numbers (including 0844, 0845 and 0870).

This includes:

  • 0800 numbers will be free from mobiles as well as landlines
  • A new charging structure for 084 and 087 numbers
  • New conditions relating to promoting these numbers

How will affect me?

Consumers will no longer be charged for calls to 0800 numbers from mobiles, although this may mean that charges may increase elsewhere as providers seek to make back the deficit.

If you use an 084 or 087 number how these numbers are charged will change. Users will now be charged an Access Charge and a Service Charge.

Access Charge

This amount is set by the callers own phone provider for accessing this service.

For example, from 1st July any company using One2Call's lines to call out will pay our Access Charge when calling an 084 or 087 number.

Service Charge

This amount is set by the provider of the person receiving the call.

For example, our customers using one of One2Call's 084 or 087 services for their customers to ring in on will be charging callers a Service Charge set by One2Call.

Ofcom now requires that you show wording relating to these charges anywhere that your 084 or 087 number is shown (eg/ your website, advertising etc...)

As such, your regulatory wording should say: "This call will cost you XX pence per minute plus your phone company's access charge".


Other changes are also taking place, including the lifting of tariff ceilings on 118 numbers and changes to 09 numbers.

Click here to read more from Ofcom about these changes.

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