One2Call Blog

Sheffield Council leaks 8.7 million number plate records in major CCTV mismanagement.

May 6, 2020 9:30:00 AM / by Paul Hibberd posted in CCTV, security, Sheffield

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There aren't many times when a news article aligns exactly with what you do, but as a Sheffield-based business with a major line in CCTV design, installation and management, including ANPR systems, we're bang in the middle of the Venn diagram for this story:

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In the press: £40m broadband grants ‘running out’

Jun 11, 2015 12:03:50 PM / by Nick Bass posted in Barnsley, broadband, business, doncaster, News, Rotherham, Sheffield

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We've made the papers!

Our Business Development Manager Alex was used as a source in an article in The Star, the news source of choice for South Yorkshire, relating to the Government Connection Voucher scheme.

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Sheffex 2 - a second success for Sheffield's business to business exhibtion.

Dec 5, 2014 10:51:41 AM / by One2Call posted in Cisco, News, One2Call, Sheffex, Sheffield, Tesla, Exhibition, Mitel

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Back in June a few local business people noticed that while Rotherham, Doncaster and Barnsley had their own successful b2b exhibitions to help local businesses to connect with each other, Sheffield was strangely lacking in such an event.

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Struggling to get BT repair in South Yorkshire? MBORC is to blame...

Aug 5, 2014 4:35:13 PM / by One2Call posted in Barnsley, broadband, BT, doncaster, News, Openreach, Rotherham, Sheffield, South Yorkshire, MBORC

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UPDATE 07/08/2014 16:15: MBORC to be lifted in remaining areas, including South Yorkshire, with effect from 8th August.

BT Openreach currently still have an MBORC in place for South Yorkshire since the severe storm conditions between 17th and 20th July. If you've been waiting a long time for a normal BT Openreach repair in this region this may be why.

A what now?

MBORC = Matter Beyond Our Reasonable Control, or in other words, an Act of God.

It's a clause in BT Openreach's terms and conditions which allows them to divert resources to tackle problems caused by things beyond their control, like natural disasters.

This may be why you've been struggling to escalate any other fixes not related to this activity if your area is under MBORC conditions.

When will this be fixed?

BT Openreach have been gradually lifting MBORC conditions from areas as they fix them, but as of writing (3pm, 5 Aug 2014) MBORC is still in operation for repair activities in South Yorkshire, as well as Southend, Broadlands and Swindon.

Here's what they say:

"We are continuing to direct available additional resource into the remaining areas to bring the position back to normal as quickly as possible. We are monitoring the situation and will remove MBORC from these areas as soon as service can be restored to the levels they were at immediately before the severe weather."

So what can I do?

Keep in contact with your service provider who should be able to see if the MBORC is still in place in your area.

Or, keep an eye on our Twitter feed or search Twitter for MBORC - it's a pretty unusual acronym so a hashtag is probably not necessary!

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Win a Limited Edition Tour de France Grand Depart T-Shirt

Jun 24, 2014 12:00:50 PM / by One2Call posted in Blog, competition, Sheffield, sheffield chamber of commerce, t-shirt, tour de france, grand depart, le tour

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts? rel=author" target="_blank">Alex Hodgson</a>.

To celebrate Sheffield's part in the opening stages of this year's Tour de France we're running a Twitter competition and giving away a Limited Edition Grand Depart cycling shirt.

All you have to do to enter is click the button below and post the tweet from your Twitter account. Everyone who does so between now and when the Grand Depart begins on 5th July will be entered into the draw.  Winners will be notified within 7 days via Twitter.

Click to enter via Twitter*

Find out more about the Grand Depart

Limited Edition Grand Depart T-Shirt No. 72
Certificate of authenticity.

 

*Terms &amp; Conditions: Only one entry per account. Entrant must follow @One2CallUK and retweet the competition link and include a mention of the @One2CallUK account. Entrant must have a UK postal address. Entry tweets must be tweeted by midnight GMT on Sunday 6th July 2014.
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Unattended receptions don't have to be unfriendly

Jun 17, 2014 10:52:14 AM / by One2Call posted in Blog, BYOD, Phone, reception, Sheffield, solicitors, Telecoms, UC, Unified Communications, unmanned, Mitel

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts" target="_blank">Alex Hodgson</a>.

Being asked to wait in an unattended room for an appointment can seem unfriendly and impersonal, but not if you do it right.

Quality Solicitors SSB in Sheffield provide a great example of how an unattended reception can still be a friendly environment.

 

Step 1: A bright a welcoming space, with a nice comfy chair!

Nice bright colours which compliment their logo, and a big welcoming chair, along with a bit of reading material - perfect!

Step 2: Make it clear what you're expected to do.

Just sticking a handset on a table isn't welcoming, and is probably a bit intimidating for the shy. This nice big sign makes it clear what you're expected to do, and puts you at ease.

Step 3: Answer the phone quickly!

When I was there the phone had virtually no time to ring, and I got a nice friendly welcome.

This is where having the right phone system and having it set up properly comes in.  The reception phone can't be set to too many rings before it seeks someone else, otherwise it could take ages if just a few people are away from their desks. You also need to ensure caller id is set up to let everyone know that it's the reception phone ringing so they can prepare a nice sunny welcome for this new potential customer.

I thought Quality Solicitors did this really well, and I felt immediately at ease, even though I hadn't yet spoken to anyone face to face!

 


If you've had any other good experienced with nicely precented unattended receptions, tweet us at @One2CallUK to let us know.

Blog by Alex Hodgson
Marketing Manager
One2Call

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One2Call are now Milestone partners for CCTV

Jun 6, 2014 12:31:17 PM / by Paul Hibberd posted in CCTV, News, Sheffield, Milestone

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We're delighted to be able to announce that we are now an official solutions partner with Milestone, the UK's leading supplier of CCTV software.

CCTV isn't just about having cameras.

The right software not only allows you to use your cameras intelligently, it can also add value to your system by integrating different types of cameras to suit different needs (including the camera on your smartphone), giving you different types of views tailored to each person's role, and give you 24/7 access to your cameras from anywhere on earth.

And that's what Milestone do.

They purely supply the software that drives CCTV systems, and as such are free to develop integrations with 95% and more of the CCTV hardware available on the market.

As an independent supplier of CCTV systems that's vitally important to us as it frees us up to advise our clients purely on the best system for them, picking and choosing from the components which, when combined, will fit their needs the best.

So if you've been considering adding or upgrading a CCTV network give us a call. One2Call knowledge and Milestone software is a partnership that's hard to beat!

Links:
>> More about Milestone

>> More about CCTV

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How we helped...Wosskow Brown Solicitors, Sheffield & Barnsley

Jun 2, 2014 7:45:48 PM / by One2Call posted in Barnsley, Blog, call centre, Case Study, Sheffield, site-to-site, Unified Communications, Xarios, fibre, Law, Mitel, MiVoice

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About Wosskow Brown Solicitors

Wosskow Brown Solicitors are a leading firm of solicitors in the South Yorkshire area with roots going back over 150 years. They deliver a wide range of services to business and individuals ranging from personal injury advice to debt and business rescue services.

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Welcome to our new website!

Jun 2, 2014 11:08:02 AM / by One2Call posted in Bootstrap, News, Sheffex, Sheffield, Website, Wordpress

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Thanks for visiting!

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