One2Call Blog

HOW TO: Get Your Voicemails Emailed to You as Text.

Jun 20, 2019 9:27:00 AM / by Alex Hodgson posted in 3cx, SME, voicemail, transcription

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One of the things that makes 3CX so popular is that there are just so many features thrown in to each of their 3 license levels, meaning you can pay for what you need, but then also explore the features you might not have thought about before.

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HOW TO: Convert Web Chats to Free Voice Calls with a Single Click.

Apr 5, 2019 1:28:54 PM / by Alex Hodgson posted in 3cx, customer service, SME, UC, Unified Communications, Website, Wordpress, SEO

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3CX web chat screen record - v3

3CX is the software-based communications platform (or PBX in old parlance) that's been taking the business world by storm by bringing advanced features within the range of even the smallest SMEs.

It was one of the first platforms to adopt WebRTC, a new web standard that allows voice and video communication to take place direct through the browser removing the need for dedicated apps or applets.

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One2Call Achieves Small and Midsize Business (SMB) Specialization from Cisco.

Dec 15, 2016 3:15:59 PM / by One2Call posted in Cisco, News, SMB, SME, technology

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PRESS RELEASE: One2Call Achieves Small and Midsize Business (SMB) Specialization from Cisco. Sheffield, South Yorkshire, 14/12/2016

One2Call announced today it has achieved the Small and Midsize Business (SMB) Specialization from Cisco. The SMB Specialization recognizes Cisco resale channel partners that focus on meeting the technology and services needs of small and midsize businesses.

“We’re delighted to further underline our position as a go-to technology service provider for South Yorkshire’s Small and Midsize businesses by gaining this accreditation”, said Danny Kirkby, One2Call’s Technical Director. “Cisco means quality the world over not just for its products, but also for the work it puts into the quality professional development of IT professionals, so whilst it’s One2Call which wears the Cisco Specialization badge, it’s our engineers that we really have to thank!”

To earn the SMB Specialization, One2Call fulfilled Cisco training and exam requirements and also met the personnel, training and post sales support requirements set forth by Cisco.

The Cisco Channel Partner Program helps Cisco partners build the sales, technical and services skills required to deliver Cisco solutions and a customer’s business outcomes. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates a partner's technology skills, business practices, customer satisfaction, presales and postsales support capabilities, and other critical factors that customers consider when choosing a trusted partner.

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UK SMEs miss out on £18.8bn due to slow broadband.

Feb 24, 2016 10:27:06 AM / by Nick Bass posted in broadband, News, SME

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It's something we hear time and time again from small business owners - "I have to go home if I want to use the internet a lot".

This is even borne out on our own trading estate, where one of our neighbours, a photography business, was having to take all their pictures the mile or so to their house to upload to their cloud service because the connection was better at home than on the business park (at least until we connected them to our own superfast service).

The ridiculously bad broadband supply even in areas of economic importance like business parks is one of our bugbears here at One2Call (you might have seen us raising the issue in the Yorkshire Post recently) and is borne out by an infographic recently produced by the Guardian (see below).

 

Compiled from a range of data sources, some of their stand out finding are:

  • The average download speed in business parks if just over half as fast as the UK average
  • 83% of households can get superfast broadband
  • Only 59% of medium sized businesses, 62% of small businesses, and 69% of micro businesses.
  • 3% of UK businesses still use dial-up!
  • UK businesses could unlock £18.8bn in additional revenue for the recovery if they could access faster broadband.

 

If your SME wants to investigate how to unlock some of that potential, we offer a free comprehensive broadband survey which includes non-mainstream options not usually pushed by the big providers.

 

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40,000 UK businesses have their broadband boosted

Sep 3, 2015 1:01:19 AM / by Nick Bass posted in BDUK, broadband, Connection Voucher, News, SME, leased line

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Digital Economy Minister Ed Vaizey urges South Yorkshire businesses to apply for £3000 broadband grants before it’s too late.

More than 40,000 small and medium businesses (SMEs) across the UK have now benefitted from the Government’s Broadband Connection voucher scheme, latest figures published today show. The scheme, which helps SMEs get connected to superfast broadband has seen a huge surge in demand in recent months, but time is running out for businesses to take advantage of the initiative.

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One2Call brings £125k in broadband grant funding to South Yorkshire SMEs!

Sep 2, 2015 4:17:56 PM / by Nick Bass posted in BDUK, broadband, News, SME, South Yorkshire

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It may be the summer holidays, but it's been a bumper time for One2Call.

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Get up to £3k to upgrade your business broadband if Sheffield council get their way.

Feb 13, 2015 4:35:49 PM / by Nick Bass posted in Blog, broadband, business, SME

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Sheffield City Council has announced it's intention to join the Government's Super Connected Voucher Scheme and hopefully provide much needed boosts in speed for SMEs in Attercliffe, the city centre and beyond.

When Sheffield City Council emailed us this week to announce their intention to join the Government's Connection Voucher Scheme from April this year our main thought was "at last"!

We've been registered with the scheme for a while but it's been frustrating having to tell businesses local to us that the funding already available in Leeds, Bradford, Nottingham and Manchester that it isn't available here. Since the final closure of the Digital Region supply in August 2014 many South Yorkshire businesses have had to contend with the dilemma of either rolling back to speeds from the mid-noughties, or put their hands deep into their own pockets for an expensive Leased Line.

Leased Lines (speeds from 10Mbps to 1GBMbps up and down) are generally expensive (from £300 per month plus install costs) because it is a personal, direct line to your business carrying only your traffic, so isn't as simple to switch on as traditional ADSL or Fibre. What this scheme does is pay for a large bulk of the expensive install costs, thereby making the ongoing service more cost effective.

Join our Leased Line Club.

I know some businesses will think £300+ per month is still expensive if you're currently on a £20 per month connection, and it is, but one little known aspect of the scheme is that it supports group applications, and so our Leased Line Club product, which enables businesses to share the speed, and cost, of a Leased Line connection but still be billed separately should be fully supported.

We look forward to more updates as the application progresses, and we wish Sheffield City Council the best of luck in their application.

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UCaaS: Putting big business comms power in SMEs hands?

Jun 13, 2014 12:15:49 PM / by One2Call posted in Blog, SME, Unified Communications, Mitel

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts" target="_blank">Alex Hodgson</a>.

 High initial set up costs has meant that 'Unified Communications' has remained the buzz word of only larger corporations. But with the advent of 'Unified Communications as a Service' (UCaaS) will SMEs now get on board with UC ?

According to Mitel, the world's biggest business dedicated to business communications, revenue from the adoption of so-called 'Unified Communications' is to double by 2018. That's a hell of an increase, so what makes them so confident?

1. A UC approach can benefit businesses of almost any size

The days of fax and phone are long gone! Companies have so many communication channels that a unified approach is critical to simply knowing you have all your bases covered, even before you get to the improved efficiency for both customers and employees that comes with it!  Most big businesses have already adopted UC, giving them an edge over SMEs, but thankfully UCaaS is making UC more cost effective. Here's a nice video that explains UC and UCaaS neatly:

2. Big up front costs have been eliminated

As mentioned above, in it's initial phase UC was based on big companies and their IT teams having all their own hardware and software and maintaining it themselves. As the cost of hardware has plummeted, and commonly available internet speeds have sky-rocketed, suddenly the company doesn't need to host the server any more, meaning you don't need a big up front install cost, and you don't need your own IT team.

This means UC can be rolled out at a monthly cost ('as a service') meaning it's ready for forward thinking SMEs to get on board.

3. Flexibility

Flexibility both in terms of the system's future, and the company's employees.

For many modern employees getting the right work/life balance is more important than simple wage increases, which means having access to the kind of flexible working that is also being enshrined in UK law. Enabling employees to work effectively from home (that word effectively is very important - they expect to be able to access everything they can in the office, not a reduced experience), could be the key to capturing and retaining the right staff. The right UC system can do this easily, and can even integrate 'Bring Your Own Device' (BYOD) concepts that are also becoming increasingly common.

For the company, this flexibility is also in having all your system upgraded centrally as part of the service, instead of being tied to an ancient version you paid for in full a few years ago. It also means that wehn the next iPad comes out and the Director an Head of Sales wants one straight way, you don't have to say 'no' just because it's not the same brand as your phone system!

 

UC or UCaaS may seem like another one of those industry jargon things that are easy to ignore, but as the communications landscape gets more complicated your business will increasingly need a solid communications infrastructure into which all these channels can plug. UC can do this for you, and with UCaaS it's becoming accessible, giving SMEs the tools the 'big boys' have had for years!


If you'd like to learn more about adopting UC principals why not give us a call on 0333 313 7773 about our FREE communications audit service.

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