One2Call Blog

HOW TO: Convert Web Chats to Free Voice Calls with a Single Click.

Apr 5, 2019 1:28:54 PM / by Alex Hodgson posted in 3cx, customer service, SME, UC, Unified Communications, Website, Wordpress, SEO

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3CX web chat screen record - v3

3CX is the software-based communications platform (or PBX in old parlance) that's been taking the business world by storm by bringing advanced features within the range of even the smallest SMEs.

It was one of the first platforms to adopt WebRTC, a new web standard that allows voice and video communication to take place direct through the browser removing the need for dedicated apps or applets.

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Beware and prepare: weather the seasonal business threats.

Oct 1, 2018 2:55:33 PM / by One2Call posted in Blog, Communications, resillience, snow, UC, voip, weather

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Cars buried in snow

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Panasonic releases UC Pro app for KX-NS series telephone systems.

Sep 15, 2016 2:00:37 PM / by One2Call posted in News, Panasonic, pbx, UC, Unified Communications

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Unlike similar apps from some other vendors, Panasonic's app will be compatible with Windows, Mac OS, Android and Apple iOS.

Panasonic's communications arm in North America has announced the release of a new app called UC Pro to enable business users to connect to anyone anywhere across multiple devices.

Designed to integrate with the Panasonic KX-NS series of IP-based communications platforms, including the KX-NS700, KX-NS700G or KX-NS1000, it is flexible enough to serve the needs of small to medium-sized business (SMBs) or larger enterprises, according to the company.

A single id allows users to bring all the functionality they would have on their desktop phone on their smartphone or tablet, including access to stored contacts and the ability to place calls through the application. The interface is designed to be user-friendly and fully customisable and brings with it features such as text chat, video conferencing, one-click calling and an integrated calendar.

At the touch of a button, users can share their location and save time chasing down unavailable colleagues by seeing their status and location.

Text, audio and video chat functionalities let users hold meetings at remote locations with video conferencing capabilities, and instantly connect to one or more colleagues through the text or audio chat functions.

Our reaction

"UC apps like this are a great way to extend the functionality of your phone system beyond the office, and to make your workforce more mobile.

We also find that customers like UC smartphone apps because they can, for instance, find out who is currently available in a vital department when they are in an important meeting with a client, rather than be sat reaching voicemails or nervously awaiting callback.

It can also help you get rid of separate work and personal smartphones since users get the benefit of being connected to the business whenever they want to be, but being in control of their presence status, they can send calls to voicemail or other extensions whenever they want to.

They are pretty much essential for any modern, mobile and flexible company."

The Panasonic UC Pro application is currently available through Panasonic authorized resellers, with downloads for both desktop and mobile clients available through the Panasonic Partner Portal, Google Play and the Apple Store.

Source: <a href="http://www.eweek.com/small-business/panasonic-launches-uc-pro-unified-communications-platform.html">http://www.eweek.com/small-business/panasonic-launches-uc-pro-unified-communications-platform.html</a>
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One2Call adds Cisco and Avaya to complete 'Top 5 ' line up.

Dec 15, 2014 12:56:40 PM / by One2Call posted in Avaya, Cisco, News, Panasonic, pbx, Telecoms, UC, Unified Communications, Mitel, NEC, networks

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>> More about Avaya
>> More about Cisco

One2Call is proud to announce that has added the world's 2 biggest players in business telecommunications, Cisco and Avaya, to it's phone systems and business communications portfolio.

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40% off Mitel MiVoice Microsoft Lync phones

Nov 13, 2014 3:44:40 PM / by One2Call posted in Blog, Offers, phones, presence, UC, lync, Microsoft, Mitel, MiVoice

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This offer has now closed, but we can still supply these handsets. Call us for a quote.

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Unattended receptions don't have to be unfriendly

Jun 17, 2014 10:52:14 AM / by One2Call posted in Blog, BYOD, Phone, reception, Sheffield, solicitors, Telecoms, UC, Unified Communications, unmanned, Mitel

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts" target="_blank">Alex Hodgson</a>.

Being asked to wait in an unattended room for an appointment can seem unfriendly and impersonal, but not if you do it right.

Quality Solicitors SSB in Sheffield provide a great example of how an unattended reception can still be a friendly environment.

 

Step 1: A bright a welcoming space, with a nice comfy chair!

Nice bright colours which compliment their logo, and a big welcoming chair, along with a bit of reading material - perfect!

Step 2: Make it clear what you're expected to do.

Just sticking a handset on a table isn't welcoming, and is probably a bit intimidating for the shy. This nice big sign makes it clear what you're expected to do, and puts you at ease.

Step 3: Answer the phone quickly!

When I was there the phone had virtually no time to ring, and I got a nice friendly welcome.

This is where having the right phone system and having it set up properly comes in.  The reception phone can't be set to too many rings before it seeks someone else, otherwise it could take ages if just a few people are away from their desks. You also need to ensure caller id is set up to let everyone know that it's the reception phone ringing so they can prepare a nice sunny welcome for this new potential customer.

I thought Quality Solicitors did this really well, and I felt immediately at ease, even though I hadn't yet spoken to anyone face to face!

 


If you've had any other good experienced with nicely precented unattended receptions, tweet us at @One2CallUK to let us know.

Blog by Alex Hodgson
Marketing Manager
One2Call

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