One2Call Blog

Unattended receptions don't have to be unfriendly

Jun 17, 2014 10:52:14 AM / by One2Call posted in Blog, BYOD, Phone, reception, Sheffield, solicitors, Telecoms, UC, Unified Communications, unmanned, Mitel

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A blog by <a title="Alex Hodgson Google+" href="https://plus.google.com/u/0/115155314534220768050/posts" target="_blank">Alex Hodgson</a>.

Being asked to wait in an unattended room for an appointment can seem unfriendly and impersonal, but not if you do it right.

Quality Solicitors SSB in Sheffield provide a great example of how an unattended reception can still be a friendly environment.

 

Step 1: A bright a welcoming space, with a nice comfy chair!

Nice bright colours which compliment their logo, and a big welcoming chair, along with a bit of reading material - perfect!

Step 2: Make it clear what you're expected to do.

Just sticking a handset on a table isn't welcoming, and is probably a bit intimidating for the shy. This nice big sign makes it clear what you're expected to do, and puts you at ease.

Step 3: Answer the phone quickly!

When I was there the phone had virtually no time to ring, and I got a nice friendly welcome.

This is where having the right phone system and having it set up properly comes in.  The reception phone can't be set to too many rings before it seeks someone else, otherwise it could take ages if just a few people are away from their desks. You also need to ensure caller id is set up to let everyone know that it's the reception phone ringing so they can prepare a nice sunny welcome for this new potential customer.

I thought Quality Solicitors did this really well, and I felt immediately at ease, even though I hadn't yet spoken to anyone face to face!

 


If you've had any other good experienced with nicely precented unattended receptions, tweet us at @One2CallUK to let us know.

Blog by Alex Hodgson
Marketing Manager
One2Call

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