One2Call Blog

SOLVED: Polycom VVX 410/411 handsets off hook or busy.

Jan 25, 2018 12:52:19 PM / by One2Call posted in Blog, User Guide


Every time a new customer goes live on our cloud telephony solution there's a handful of people who the same symptoms which in most cases can be solved with a very, very simple little mod.

Basically, in it's factory-delivered setup the handpiece on the Polycom VVX 410 & VVX 411 doesn't always sit entirely snug on the cradle, which can lead to the following symptoms:

  • Can't receive inbound or transferred calls
  • Handset showing as busy
  • Calls don't hang up properly

Fortunately there's a mega-simple solution - just take out and turn rough the little hook that the handset sits on. This feature is actually for use when the handset is wall mounted and sits more upright, and on other handsets makes the handset more difficult to lift in normal office use. However, we find it to be no impediment to normal use on the Polycom VVX series, and it improves how the handset hangs up.

Here's a short video showing how it's done:

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Panasonic NT551 and DT521 handset button paper label Word template.

Nov 11, 2016 2:50:06 PM / by One2Call posted in Blog, User Guide


Keep your Panasonic handsets neat and tidy with this ready-formatted A4 label template for Microsoft Word.

We'd always recommend paying that little extra for paperless handsets with programmable label (it saves a lot of tip-ex) but Panasonic's KX-NT551 and KX-DT521 handset is such neat and robust unit for very little money that it's an extremely popular choice.

Unfortunately, in it's wisdom, Panasonic only ships its template for new paper labels with the engineer-only programming tool, so we've put together this Word document to make it easier for your to keep your Panasonic handsets up-to-date and Tip-Ex free!

Get the template

Just provide your details and we'll send the link straight to you.



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Mitel User Web Portal - The simple way to manage your handset.

Nov 3, 2016 12:30:57 PM / by One2Call posted in Blog, User Guide


Want to be able to better customise your Mitel handset but unsure where to start, or put off by cumbersome system codes? Then Mitel's User Web Portal could be your saviour!

There are many useful features built in to the Mitel MiVoice 250 (formerly Mitel 5000) which are not always fully utilised by its users. One of these is the User Web Portal, a simple graphical interface which allows the user to program the handset and access call and user setup data.

Through the User Web Portal users can view or manage:

  • Call History
  • Voicemails
  • Programmable keys
  • Call Forwarding
  • Do-Not-Disturb (DND)
  • Dynamic Extension Express
  • Meet-Me Conferencing
  • Account Information

Check out our How To video below to see how it works!

How to use Mitel User Web Portal

More Mitel How To Guides are available on our YouTube channel.

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How to factory reset a Cisco 7940 or 7941 phone handset.

Dec 4, 2015 4:39:39 PM / by One2Call posted in Blog, User Guide


We've got quite a few of these old warhorses still in operation as they're pretty solid and usable. Even so, though, as with any phone, you might need to reset it to factory settings to get it up and running again. Thankfully, as with most things on a Cisco, factory restoring even a frozen phone is dead easy.

How to factory reset a Cisco 7940.

  • Power it down by pulling out the power supply (or ethernet cable is powered by that).
  • Plug power back in and hold down # key and keep pressed as the phone powers up.
  • Once the lights to the right of the screen start flashing in sequence let go of the # key and type in sequence 1,2,3,4,5,6,7,8,9,*,0,#
  • The CISCO logo should ocme up on screen and it will most likely start updating its firmware.
  • Once this is done the phone should be ready to use!

Here's a handy YouTube video to follow which shows you exactly how it's done:

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Mitel 5320, 5330, 5340 Handset Quick Reference Guide

Jul 8, 2015 10:26:57 AM / by One2Call posted in 5320, 5330, 5340, Blog, User Guide, Mitel, MiVoice


This single page PDF document summarises the main feature buttons and feature codes for Mitel 5320, 5330 and 5340 handsets.

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The single tick box which could speed up your broadband.

Aug 4, 2014 4:23:29 PM / by Nick Bass posted in Blog, broadband, business, Dropbox, User Guide, LAN Sync


Dropbox is great, but it's even better when it is set up correctly.

It happened again this week.

A few months ago we had a call from a company desperate for someone to "fix their internet".

They were suffering huge slowdowns very regularly and couldn't understand why. Their ISP said there was nothing wrong with their line, and they couldn't see anything internally that could be causing it.

We asked one of our engineers to take a quick look and after investigating connections, server logs and such, he noticed the Dropbox icon on the desktop.

"Do you use Dropbox much", he asked.

"Yes, all the time", they said. "We have a shared Dropbox folder that we all use", they said.

And there we had the culprit - Dropbox.

Or, more specifically, people in the same office using Dropbox and not taking utilising LAN syncing.

What on God's green earth is LAN syncing?

Put simply, it means that each time you update a document in a shared Dropbox folder, instead of each computer which shares that folder connecting to Dropbox's server to download the new version, those that are on the same Local Area Network (like the ones most offices use) look for the locally stored version instead.

This takes huge demands off of the internet connection and speeds the whole process up.

In effect, without LAN Syncing a 50MB file becomes it's original size multiplied by the number of people sharing the Dropbox folder, so the more you use it the worse the situation gets!

Enable LAN Syncing with a single tick box

To save your office from these issues couldn't be simpler (click to enlarge screenshots):

1. Right-click on the Dropbox icon on our toolbar and then click on the cog in the top right corner

  1. 2. Go to Bandwidth and ensure 'Enable LAN Sync' is ticked

And that should be that!

We hope this helps if you've had these problems.

We should also say that this is actually a really good feature of Dropbox for businesses that we don't think is available with Google or Microsoft's own alternatives (at the time of writing).


If your business is trying to find ways to utilise cloud services more please give us a call - we'd be happy to talk to you about the options which will suit you best.


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