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Compact 50 page, 6 chapter special edition.
Learn how customer expectations have changed and how to drive business growth by meeting and exceeding the expectations of a modern, mobile-connected customer base.
- Recognising the Evolving Customer Experience
- Examining Today's Digital Customer
- Customer Experience in the Context of Digital Transformation.
- Looking at the Company Roles in CX.
- Using the Internet of Things (IoT) to Enhance CX.
- 10 Customer Experience Facts to Remember.