Customer Experience for Dummies Special Edition [Free Download]

Customer Experience for dummies

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Compact 50 page, 6 chapter special edition.

Learn how customer expectations have changed and how to drive business growth by meeting and exceeding the expectations of a modern, mobile-connected customer base.

Chapter list:

  1. Recognising the Evolving Customer Experience
  2. Examining Today's Digital Customer
  3. Customer Experience in the Context of Digital Transformation.
  4. Looking at the Company Roles in CX.
  5. Using the Internet of Things (IoT) to Enhance CX.
  6. 10 Customer Experience Facts to Remember.