Phone System for Microsoft Teams.


Microsoft Teams TranparentUse the Teams features you love and the phone system features you need with Easy Direct Routing.


Fact sheet Webinar What is Direct Routing?

Simpler, cheaper and better than Microsoft's Calling Plans.

Just £4.50 per user per month gives you 2,000 or 4,000 inclusive pooled minutes per user, per month (term dependent), built-in fraud prevention tools and superior failover options.

Connect your existing SIP lines with Microsoft Teams to enable inbound and outbound dialling.

Our connector enables you to make and receive external calls from your Microsoft Teams using either your existing SIP service or our own fully-integrated SIP lines with inclusive minutes and failover options.

Connect your existing phone system with Microsoft Teams for the best of both worlds.

Integrate Microsoft Teams with your existing voice platform to retain your existing phone system features but make and receive calls through Teams or use Your PBX as the starting point for a gradual transition to Teams.

Move fully to the cloud but keep phone system features with our all-in-one solution.

The simplest way to leave behind your old on-premise PBX. We’ll provide you with a feature-rich cloud-hosted phone system, business-grade lines and Microsoft Teams interconnect all for one simple price.

Your transition to Teams starts here!

Microsoft nailed it when they created Teams for internal collaboration, but when it comes to external communications most businesses find it lacking.

Our Direct Routing solutions enable you to go 100% Teams right now or transition gradually by integrating an existing PBX.

And our all-in-one solution is perfect for Teams natives looking to add features and resilience, or save money on expensive Microsoft Calling Plans


What is Direct Routing? Fact sheet Webinar


Cheaper than Calling Plan.

From £4.50 pu pm and including up to 4,000 free minutes per user, our Direct Routing Bolt On is half the price of the Microsoft equivalent.

Full Phone System features.

Connect your own Phone System, our cloud-based full PBX, or our Intelligent Routing Bolt On to beef up your options over Microsoft's simplistic option.

Get calls when Microsoft can't.

Intelligent Routing instantly detects if a user isn't available, for any reason, and reroutes the call to a colleague, mobile voicemail or ring group, so even if Microsoft is down, you aren't!

Security baked in.

All our Direct Routing Bolt Ons come with fraud monitoring and alerting, international and premium rate call barring and spend notification alerts as standard, putting you in control of your voice estate.

Do I have the right licences?

Our experts are here to answer all your questions - and they're just a click away!

speak to a consultant

Carrier resilience.

We're not tied to any SIP trunk provider, so we can send your traffic via multiple carriers, within the same contract, to mitigate against network outages.

Teams setup.

We'll help you with the setup on your Microsoft Teams environment too, including help ensuring you've got the right licenses.

Call Recording.

PCI, GDPR and MIFID 2 compliant call recording can also be added,  giving you full control over what is or isn't recorded.

Flexible failover.

If your calls can't get through to your endpoints, for whatever reason, we fail them over to mobiles or divert to voicemails in the cloud to ensure business continuity.

Will I be able to route calls in the same way?

Our experts are here to answer all your questions - and they're just a click away!

speak to a consultant

Why One2Call?

Over 15 years' voice experience.

Microsoft Partner.

Audiocodes (SBC) Partner.

Specialist number porting team.

In-house knowledge.



Meet the Team

Why is Direct Routing so complicated?

Our experts are here to answer all your questions - and they're just a click away!

speak to a consultant

What our customers say

“Absolutely spot on from start to finish, thank you to Ryan and Nick. You make my life easier!”

Laura Benfield
Employment Related Services Association (ERSA)
“Our move and installation of new IT infrastructure and phone systems couldn’t have been any smoother. The advice we had and technical guidance and support meant we felt totally at ease. Would definitely recommend One2call!”

“Local, extremely helpful, prompt. Quick to react when there have been issues (not caused by One2call). Have recommended in the past to clients.”

Mark Frickling
Modern Creatives

You would think after using One2Call for over a decade I could have found a better Service Provider.

From Enterprise level to Home Office you guys have had my back on the comms front.

Thank you all!

Nic Wells
Adact Medical

"I would like to pass on my appreciation to the team at One2Call for the service we received.

You guys went above and beyond to deliver an excellent service and to minimise down time for us.

Jack and Adam were excellent throughout.  If you ever need somebody to do a write up or recommendation for you I would be more than happy to provide"

David Stocks
Financial Controller, Killis.

Professional people providing a professional service. Fully met our business needs and listened to our requirements. Responsive team and capable engineers.

Linda Benn
Greystones Medical
“Jordan was brilliant in re-locating our PBX even when the system did not behave as expected after the move and reconfigure he worked through and made sure everything was working as expected.”
Mark Green
Go Green Ltd

"I really appreciate your help today, especially so with the promptness of the service - you're brilliant.

The engineer who came was superb. He certainly knew what he was doing and he's fixed everything - all is good and working!

So thank you once again, you've saved us today".

Glenn James
Estimator, Stuart Pease Fibreglass Ltd.
“Stayed late on a Friday evening to fix my computer. Thank you”

Sarah Wroe
Commercial Property Partners
Personal, real people service. IT with traditional, feel safe values.
Eric Johnson
Director, Client Services

Our people

Real people with real solutions.

it's our in-house skills and knowledge, and how quickly they can be accessed, which keeps our customers happy.

Meet the team.