Technology is only useful to a business when it is working, so why wait until it isn’t? Our Total Care managed service goes beyond traditional break/fix support to add security, monitoring, preventative measures and reporting to give you peace of mind for a fixed monthly fee.
Get a Risk Report and Network Summary Report from our quick and simple scan, for free!
Total Care is built around a 4-stage continous cycle of care:
With so many cyber security threats even the simplest action could be a threat. That’s why Total Care comes with specialist programs designed to let you use internet, email and remote desktop with confidence.
Simple visuals will give you a benchmark from which to judge how your technology is performing, with the full report detailing all the vital measures we’ve taken to keep your systems secure.
Fully-managed IT gives you a sound technology platform on which to build your business.
We’ll keep your tech in the best shape possible, but we’ll also monitor performance and alert you to potential replacements well in advance so you can budget for replacement.
We’ll not just ensure you get the best from your current technology, we’ll be your technology partners, helping you plan future projects, problem solve, or just spitball ideas.
|Total Care IT Server||Total Care IT Desktop||Security Essentials|
|PRICING||£35 pm per server
|£30 pm per device
|£5 pm per device|
|Protect||Total Care IT Server||Total Care IT Desktop||Security Essentials|
|Real-time threat detection|
|Secure Remote Access Software|
|Prevent||Total Care IT Server||Total Care IT Desktop||Security Essentials|
|Patch management (inc. patch testing)|
|Hardware performance monitoring and reporting|
|Auto disk clean for improved performance|
|24/7 active monitoring|
|24/7 issue alerts|
|Remediation reports on non-critical issues|
|React||Total Care IT Server||Total Care IT Desktop||Security Essentials|
|24/7 Helpdesk Portal access|
|Bespoke self-help desktop widget|
|Support from One2Calls own specialists|
|Remote reboot (where compatible)|
|24/7 monitoring, triage and escalation of critical issues.|
|24/7 immediate remote fix of critical issues (where possible).|
|Report||Total Care IT Server||Total Care IT Desktop||Security Essentials|
|Disk space report|
|Non-critical actions report|
|Patches applied by severity|
|Overview of operating systems & versions|
|Disk space auto-cleaned|
|Per machine hardware performance stats|
|Server availability report|
|Server warranty status|