Legacy PBX Support - Planned upgrade or extended life with expert support.

Legacy PBX Maintenance & Migration

Buy your existing system some time whilst you plan your move to cloud. Get full value from your expensive contact centre solution. Avoid paying again for a compliant call recording solution.

Extending the life of your existing phone system often makes sound business sense.

But it can raise many questions. Is the system still supported by the manufacturer? Can is still get spare parts? Will any of my system work on a new platform?
One2Call can help.

We’ll keep your existing systems running and help you plan for the future. Our fixed fee maintenance contracts can include phone systems, call recorders and hospitality.

Planning to move from PBX to cloud?

Planning a move to cloud?

We can work with you to ensure a smooth transition.

We’ll manage your existing telephony and advise on the best future solution. Then, when the time is right, we’ll move you across with minimal business disruption.

    Using Microsoft Teams?

    Using Microsoft Teams?

    Use your phone system and Microsoft Teams together.

    Did you know you can integrate Microsoft Teams with your existing telephony and choose who uses what? Ideal to enable sector-leading collaboration whilst extracting value from existing systems.

      Important Information

      Panasonic PBX Discontinued.

      Panasonic – All PBX Phone Systems Discontinued

      Panasonic has announced all its PBX phone systems will be discontinued at the end of 2020.

      If you’re using any of the following Panasonic phone systems it’s time to start planning your transition.

      See systems here.
      • KX-NSX2000
      • KX-NSX1000
      • KX-NS700
      • KX-NS1000
      • KX-NSV300
      • KX-TDE600

      Our experienced Panasonic engineers will keep your system running. Our helpful consultants will work with you on a solution that suits your needs.

      How can we help?

      Planning PBX Transition

      Planning your PBX Transition

      If you’re using an on-premise phone system, now is the time to start working with us on a transition plan. As analogue and ISDN services become end-of-life (EOL) we expect on-site PBXs to go the same way.

      By working with us now we can make this transition smoother and less costly. In most cases we’ll upgrade your technology and save you money. Our experienced consultants will work with you on a transition plan designed around your needs.

      You should start your transition planning now if you’re running one of the following PBX phone systems:

      Legacy Systems
      • Alcatel-Lucent
      • Avaya IP Office
      • Ericsson-LG IPECS
      • Mitel MiVoice Office 250/Mitel 5000
      • Mitel MiVoice Office 400 Hospitality
      • Mitel MiVoice Business
      • Mitel MiVoice Connect
      • NEC Univerge SV9100
      • NEC Univerge SV8100
      • NEC SL1100
      • NEC SL2100
      • Nortel Norstar
      • Panasonic KX-NSX2000
      • Panasonic KX-NSX1000
      • Panasonic KX-NS700
      • Panasonic KX-NS1000
      • Panasonic KX-NSV300
      • Panasonic KX-TDE600
      • Samsung OfficeServ
      • Siemens/Unify
      • Toshiba Strata CIX

      Maintaining Call Recording Systems

      Call Recording solutions are often third-party add-ons to the main system. This may mean they can continue in use even if your phone system is end-of-life.

      This is particularly worth investigating if you use a compliance call recorder. Regulation like PCI-DSS, MIFID and GDPR made many businesses upgrade their call recorder. We can investigate saving your investment by moving it to a new voice platform. If you just want to keep your call recorder running as long as possible, we can help with that too.

      However, if you are using any of the following Call Recorders we recommend reviewing your options:

      Legacy Call Recorders
      • Akixi
      • Commsoft
      • Oak
      • TIM plus
      • Xima
      Call Recording Maintenance
      Call Recording Maintenance

      Maintaining Call Recording Systems

      Call Recording solutions are often third-party add-ons to the main system. This may mean they can continue in use even if your phone system is end-of-life.

      This is particularly worth investigating if you use a compliance call recorder. Regulation like PCI-DSS, MIFID and GDPR made many businesses upgrade their call recorder. We can investigate saving your investment by moving it to a new voice platform. If you just want to keep your call recorder running as long as possible, we can help with that too.

      However, if you are using any of the following Call Recorders we recommend reviewing your options:

      Legacy Call Recorders
      • Akixi
      • Commsoft
      • Oak
      • TIM plus
      • Xima

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      Testimonials

      Jeanette, Principle Support Ltd

      One2Call staff are very helpful and friendly and they do have a fast turnaround with our enquiries. Thank you very much.