All the power of 3CX configured to your needs.

 

3CX dahsboard and apps-1From hosted extension to fully-tailored, full-service deployments, we have the 3CX solution for you. 

 

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Unified Communications made easy.

With 3CX’s modern, intuitive VoIP softphone, web and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time-saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX Apps: Mac, Windows, iOS & Android & web

Instant Messaging

Allow employees to communicate together via text messaging, without the need to rely on third-party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

  • No need for third party messaging systems
  • Send text messages, links and more at no additional cost
  • Available on web, Mac, Windows, iOS & Android apps

3CX for Collaboration

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.

3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Advanced Contact Centre Reporting

Call centre functionality used to be expensive or difficult to set up before 3CX came along!  Simple and intuitive, 3CX Pro offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost. And you can have as many users as admins as you like - for free!

  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait

Advanced Queue Strategies and Real-Time Statistics

3CX call centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer is left unsatisfied.

  • Log agents in and out of queues
  • Round Robin
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position

Superior Call Centre Features Included.

3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call centre is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing.
  • Train new agents during a live call with the whisper function.
  • Live chat & talk with your website visitors.
  • Agents making a mess of a call? Use Barge in to take over.

3CX for Customer Experience

Integrate your PBX and your CRM with 3CX Pro

With 3CX you can integrate your CRM, ERP and Accounting System with your PBX and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package.

Additionally, your agents can easily keep track of customer interactions, ensuring that records are always up to date for real-time access to contact details and information. Integrate 3CX PRO with MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk and more! If your CRM software is not included in our list of applications you can easily integrate it yourself.

Connect your CRM – Server Side

You can connect any of the following CRM systems to your PBX server-side. What does this mean? The CRM and the PBX can be integrated by the administrator; no plugins or manual configuration is required for any of the users. How can you do this? It’s easy.

3CX Pro integrates off-the-shelf with:

  • Microsoft 365
  • Microsoft Outlook (Plugin)
  • Freshdesk
  • Microsoft Exchange (Plugin)
  • Hubspot
  • MS SQL Server
  • MySQL
  • Nutshell
  • amoCRM
  • PostgreSQL
  • Salesforce
  • Bitrix24
  • MongoDB
  • Vtiger
  • ConnectWise
  • Freshsales
  • Zendesk
  • Datev (Plugin)
  • Microsoft Dynamics 365
  • Zoho
  • EveryoneAPI

 

DIY CRM Integration with the 3CX API

You can easily integrate your CRM yourself using the 3CX API. It’s super easy to do all you need is someone with basic coding/web skills to develop the template for any REST-based CRM system and then import the template into 3CX. It’s not as complicated as it seems, just read our step-by-step guide on how to integrate your own CRM with the 3CX API.
  • Easy and straightforward CRM Integration
  • Requires RESTFul API CRM
  • Basic coding skills
  • Use the 3CX CRM Template Generator

3CX CRM Integrations

Live Chat & Talk: Connect with customers from your website

The 3CX Live Chat & Talk plugin allows your website visitors to chat and call your company in real-time. No need to call your 0800 number – they can connect with a single click. Connect visitors to your call centre or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology. Keep all your communications on one platform and save admin time, learning curve and monthly subscriptions! Your agents will love it and so will your customers!

The plugin is free, the calls and chats are free – all you need is 3CX Phone System. 

Turn visitors into conversions

The average website visitor will only stay on your site for 15 seconds and most websites have a 20%-40% bounce rate – that’s a lot of missed potential. With the 3CX plugin you can:

  • Capture your website visitors once they’re on your site
  • Help them find what they’re looking for in real-time
  • Turn visitors into leads faster
  • Know what they’re looking for before you start pitching

Turn Chats into Calls

While there are many chat plugins available, only 3CX offers you the ability to elevate chats with your website visitors to voice or video calls – ‘cause sometimes text chat just isn’t enough!

  • Elevate chat to voice or video call – Free of charge
  • Avoid customers having to call a number and speak to another team/agent
  • Convert more leads into sales
  • Increase customer satisfaction – no need to dial a number

Chat and Call from a single interface

With 3CX agents can see all communication made with a customer in one place, and your customers never have to repeat themselves again. Make your company easy to do business with.
  • Phone, Video and Chat from one interface
  • All communications are visible to all agents
  • Save money – pay for one system per year
  • Learn and deploy one system

3CX for Website Visitors

Host On-Premise, on your Cloud or on ours.

3CX’s Unified Communications solution sets itself apart with its flexible hosting options. Run on-premise on an existing Windows or Linux machine or virtualized on Hyper-V, VMware or KVM.

3CX can also be hosted on your  Google Cloud, AWS, Microsoft Azure and many more, or make it simpler by hosting on One2Call's cloud.

Easy to host, easy to manage

With 3CX you can manage your IP Phones from within the management console; deploy new firmware on many phones with a few mouse clicks. Guaranteed interop with supported IP Phones gives you peace of mind when updating your phones. 3CX apps can be easily be deployed via email, whilst software updates are automatic, eliminating help desk calls from end-users.

  • Upgrade IP Phone firmware from the management console.
  • Each new IP Phone firmware is tested by 3CX to avoid interop issues.
  • Reprovision, reboot IP phones remotely.
  • Configure advanced IP phone options from the console.3CX Hosting Options

 

Get 3CX for free, today.

All set up and ready to use! 

With just a few details we'll generate your new full-feature, cloud-hosted 3CX and deliver it to you ready to go!

Get Started For Free Standard, Pro or Enterprise?

App & Web Clients.

Access all your user features from anywhere with 3CX's iOS, Android or Web Apps. Perfect for the modern flexible workforce. 

250 user Webmeeting.

Throw off the restrictions of other web meeting platforms. Host up to 250 people without plugins and use audio, video, screenshare and whiteboarding for true collaboration.

CRM integrations & API.

Off-the-shelf integrations with major platforms like Microsoft Dynamics, Office 365 & Salesforce, ConnectWise, HubSpot, Zoho and more, or build a bespoke integration with the API.

Contact Centre features.

Everything the modern contact centre needs, from Live Chat & Talk, Real-Time Stats, SLA Alerting, Call Recording Transcription and more, and no per-user licenses, even for supervisors!

 

3CX the simple way.

Don't waste time trudging through online guides. We can create new 3CX systems in minutes, configure it to your exact needs, and deliver it to you ready to use!

Tailored 3CX support.

From fully-managed build, host and manage to "set up and hand over" to ad hoc support, we'll give you as little or as much help as you need. 

Teams & 3CX.

All the Microsoft Teams features you love with the telephony you need. Use our Easy Direct Routing platform with 3CX for seamless integration between Teams and Phone System.

High availability 3CX.

Make sure you're always there for your customers, no matter what. 3CX Enterprise runs 2 simultaneous instances, so if one fails, the other is always there. And we can even add trunk and carrier resilience for added safety!

Increase customer engagement with Chat-to-Talk.

Move customer Web Chats to voice or video calls without the need for downloads or plugins.

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Why One2Call?

3CX_Gold_Partner_Logo

Over 15 years' voice experience.

3CX Gold Partner.

In-house 3CX Advanced engineers.

Specialist number porting team.

Fully independent.

UK-based.

 

Meet the Team

Speed up your day with Voicemail-to-Text.

Get your voicemails transcribed and emailed to you instantly with the 3CX Voicemail-to-Text features.

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What our customers say

“Absolutely spot on from start to finish, thank you to Ryan and Nick. You make my life easier!”

10/10
Laura Benfield
Employment Related Services Association (ERSA)
“Our move and installation of new IT infrastructure and phone systems couldn’t have been any smoother. The advice we had and technical guidance and support meant we felt totally at ease. Would definitely recommend One2call!”

10/10
Daniel
Motorfinity
“Local, extremely helpful, prompt. Quick to react when there have been issues (not caused by One2call). Have recommended in the past to clients.”

10/10
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Mark Frickling
Modern Creatives

You would think after using One2Call for over a decade I could have found a better Service Provider.

From Enterprise level to Home Office you guys have had my back on the comms front.

Thank you all!

Nic Wells
Adact Medical

"I would like to pass on my appreciation to the team at One2Call for the service we received.

You guys went above and beyond to deliver an excellent service and to minimise down time for us.

Jack and Adam were excellent throughout.  If you ever need somebody to do a write up or recommendation for you I would be more than happy to provide"

David Stocks
Financial Controller, Killis.

Professional people providing a professional service. Fully met our business needs and listened to our requirements. Responsive team and capable engineers.

Linda Benn
Greystones Medical
“Jordan was brilliant in re-locating our PBX even when the system did not behave as expected after the move and reconfigure he worked through and made sure everything was working as expected.”
Mark Green
Go Green Ltd

"I really appreciate your help today, especially so with the promptness of the service - you're brilliant.

The engineer who came was superb. He certainly knew what he was doing and he's fixed everything - all is good and working!

So thank you once again, you've saved us today".

Glenn James
Estimator, Stuart Pease Fibreglass Ltd.
“Stayed late on a Friday evening to fix my computer. Thank you”

10/10
Sarah Wroe
Commercial Property Partners
Personal, real people service. IT with traditional, feel safe values.
Eric Johnson
Director, Client Services

Our people

Real people with real solutions.

it's our in-house skills and knowledge, and how quickly they can be accessed, which keeps our customers happy.

Meet the team.