Managed IT Services

Comprehensive local IT strategy and support that keeps your business running smoothly - so you can focus on what matters most.

We keep your entire technology infrastructure running at it's best.

More than just fixing problems, we keep your entire technology infrastructure running at its best.

From day-to-day support to strategic planning, we handle everything so you can focus on what you do best.

And because weʼre local, we can be there in person when you need us – not just on the end of a phone.

We've got your back, and your backups!

Managing IT can be overwhelming. We’re here to lighten the load.

Our Managed IT Services give you expert support, strategic guidance, and hands-on help - so you can focus on what matters most.

One reliable partner. Total control, zero chaos.

Device Management

Everything you need to protect and maintain your devices. Available on PCs, laptops and mobiles.

Cybersecurity Tools

Ensure your teams can work with confidence with our best-of-breed cybersecurity software package,

IT Consultancy

Access expert IT consultants to support your projects, validate ideas, and move from concept to delivery with ease.

Managed Infrastructure

A well-managed IT network makes everything run smoother, and is critical to your cyber security!

Managed Telecoms

Don't let the MD's lost phone or the marketing team's new hold music derail your day. Leave it all to us!

Co-Managed IT Support

That little extra help for in-house IT, from first line to holiday cover to tech proof of concepts,

What is Co-Managed?

Our customers

CustIconFirehouse-tr-Oct-07-2024-02-01-38-8208-PM

Our core service stats for March 2026

CSAT - Customer Satisfaction Score:
Customers rate us Good, Bad or Neutral after every service ticket which is then expressed as a percentage (100 = best)

AMRT - Average Meaningful Response Time:
Time to first human response that progresses the ticket - hence "meaningful". Measured across all SLA levels.

> Industry averages

94.2%

CSAT (ind. ave. 82%)

1.34h

Average Meaningful Response Time (ind. ave. = 4.7hrs)

Managed IT Services FAQs

Got an IT Managed Services question you've always wanted answered?

Send us your question and we'll answer it for you!

What are Managed IT Services?

Managed IT Services are when a business hands over its day-to-day tech needs to an outside company, called a Managed Services Provider (MSP). For small and medium-sized businesses, this means getting expert IT support without the hassle or cost of running a full-time IT team in-house.

How is Managed IT different to IT Support?

IT Support is usually reactive — you call when something goes wrong, like your email stops working or your printer won’t connect. IT Managed Services, on the other hand, is proactive — it’s like having a team that’s always keeping an eye on your systems, fixing issues before they become problems, and making sure everything runs smoothly all the time..

How do I know if an MSP is any good?

A reliable MSP should be transparent about their performance. Look for providers who publish key metrics like CSAT scores, average response times, and time to resolution—not just vague promises. We share ours openly on our website, so you can see exactly how we’re performing. Many others don’t.

Knowledge Centre

Browse our latest news, blogs and resources.

April Employee of the Month: Heroic Haydn

by Nick Wylie

Join us in celebrating Haydn Congreve as One2Call's Employee of the Month for April 2026, recognized for his outstanding teamwork and dedication.

Cyber Security

World Password Day: Small Changes That Helps Build Stronger Passwords

by Jamie Bryan

Enhance your online security this World Password Day with simple steps to build stronger passwords and protect your accounts from cyber threats.

Company News

From Helpdesk to Hands-On: Eddy’s Apprenticeship Journey at One2Call