CSAT - Customer Satisfaction Score:
Customers rate us Good, Bad or Neutral after every service ticket which is then expressed as a percentage (100 = best)
AMRT - Average Meaningful Response Time:
Time to first human response that progresses the ticket - hence "meaningful". Measured across all SLA levels.
CSAT (ind. ave. 82%)
Average Meaningful Response Time (ind. ave. = 4.7hrs)
CSAT - Customer Satisfaction Score:
Customers rate us Good, Bad or Neutral after every service ticket which is then expressed as a percentage (100 = best)
AMRT - Average Meaningful Response Time:
Time to first human response that progresses the ticket - hence "meaningful". Measured across all SLA levels.
CSAT (ind. ave. 82%)
Average Meaningful Response Time (ind. ave. = 4.7hrs)
Browse our latest news, blogs and resources.
Monday 7am-7pm
Tuesday 7am-7pm
Wednesday 7am-7pm
Thursday 7am-7pm
Friday 7am-7pm