IT Support made simple.

IT Support Made Simple

Just because IT is complex, doesn’t mean your IT Support needs to be.

We keep our IT support offerings super simple. We offer per-device, per-month pricing for fully-managed IT or Cloud service support and cost-effective credit blocks for reactive IT support.

Or just call us when you need us.

Whichever service you choose you’ll enjoy our quick and friendly helpdesk support. It’s why our customers have given us a Net Promoter Score (NPS) of 89 when our industry averages only 23. You’ll also gain access to our knowledge and experience, which runs deep and wide. We’re not just accredited with the biggest IT names like Microsoft, Cisco and VMware. We also have in-house experience across connectivity, networking, mobility and telecoms. Which means that where other IT Managed Service and Support Providers hand an issue to someone else, we don’t have to.

What is Total Care?

One2Call Total Care

Total Care IT is part of our suite of Managed Service offerings. All our Managed Services are all built around a 4-stage continuous cycle of care;

Protect: Robust industry-specific security standards applied across all services.

Prevent: 24/7 active monitoring allows us to spot and mitigate issues before they arise.

React: Urgent issues dealt with immediately, 24/7. Friendly in-house helpdesk respond quickly to your requests.

Report: Regular activity reports detail actions taken and highlight issues requiring your input.

Step 1

Get your free Total Care Security Assessment report.

Our Total Care Security Assessment to is open to anyone for free and includes:

  • Business Risk & Network Summary Report
  • Dark Web Exposure Report

Step 2

Choose a service level to suit your business:

Total Care Pus – Business Critical Devices
Servers, VMs, Key Worker Laptop &/or Desktops

Total Care – Every Day Use Devices
Laptops, Desktops, Non-Critical Servers

Security Essentials – Low Use Devices
Single Use Desktops & Low Use Desktops &/or Desktops

Step 3

Say goodbye to IT worries.

  • We work to keep things running smoothly for you.
  • We’re here to help whenever you need us.
  • We keep your devices secure.

You’ll get a predictable per device bill and activity report every month so you always know what you’re getting for your money.

We call it Total Care because that’s what it is. Total care for your vital IT infrastructure.

FULLY MANAGED IT

One2Call Total Care+

Total Care IT Plus

Total Care IT Plus keeps your most critical services secure and operational, day or night. We’ll detect critical issues as soon as they happen and fix them immediately when we can. Where immediate fix isn’t possible alerts will be sent to your pre-selected contacts and we will continue to pursue the issue until it is fixed.

We designed Total Care IT Plus for servers and VMs but many customers also apply it to desktops and laptops requiring a high level of care.

Features Unique to Total Care IT Plus:
  • 24/7 immediate remote fix (where possible) of critical issues.
  • 24/7 triage of all issues detected
  • 24/7 alerting of issues detected.
  • Remediation reports on non-critical issues
  • Server availability performance reports
  • Server warranty status reports
Also Includes
  • All features of Total Care IT
  • Unlimited helpdesk support
  • Security Essentials bundle
  • Guarantee-backed Ransomware protection (add on option)

Total Care IT

Bring security, efficiency and visibility to your everyday-use devices. Total Care IT keeps your teams working at their best by ensuring their laptops and desktops do the same.

Security Essentials suite detects and repels malware and viruses. Hardware performance reports show where upgrades can increase efficiency. Secure remote access enables us to perform fixes out of office hours.

Unlimited access to our friendly in-house helpdesk team is also included in your fixed monthly fee.

Total Care IT Includes:
  • Unlimited helpdesk support. 
  • Security Essentials bundle.
  • 24/7 Helpdesk Portal access.
  • Unlimited support from One2Call’s own specialists.
  • Antivirus management.
  • Patch management (inc. patch testing).
  • Patches applied by severity.
  • Hardware performance monitoring and reporting.
  • Auto disk clean for improved performance.
  • Bespoke self-help desktop widget.
  • Remote reboot (where compatible).
  • Disk space report.
  • Non-critical actions report.
  • Overview of operating systems & versions.
  • Per machine hardware performance stats.

Optional:

  • Guarantee-backed Ransomware protection (add on option).
  • Upgrade to Total Care IT Plus for enhanced 24/7 remediation.
One2Call Total Care
One2Call Total Care

Total Care IT

Bring security, efficiency and visibility to your everyday-use devices. Total Care IT keeps your teams working at their best by ensuring their laptops and desktops do the same.

Security Essentials suite detects and repels malware and viruses. Hardware performance reports show where upgrades can increase efficiency. Secure remote access enables us to perform fixes out of office hours.

Unlimited access to our friendly in-house helpdesk team is also included in your fixed monthly fee.

Total Care IT Includes:
  • Unlimited helpdesk support.
  • Security Essentials bundle.
  • 24/7 Helpdesk Portal access.
  • Unlimited support from One2Call’s own specialists.
  • Antivirus management.
  • Patch management (inc. patch testing).
  • Patches applied by severity.
  • Hardware performance monitoring and reporting.
  • Auto disk clean for improved performance.
  • Bespoke self-help desktop widget.
  • Remote reboot (where compatible).
  • Disk space report.
  • Non-critical actions report.
  • Overview of operating systems & versions.
  • Per machine hardware performance stats.

Optional:

  • Guarantee-backed Ransomware protection (add on option).
  • Upgrade to Total Care IT Plus for enhanced 24/7 remediation.
Support Credits

Ad-hoc IT Support & Credits

We understand that not everyone can commit to a full Managed Support service. That shouldn’t mean you can’t access quick, friendly and professional support when you need it. That’s why the same team of experts that support our Total Care IT customers are available to all.

Your simple options are:

Pay a fixed per hour fee for any support given.

Or

Buy up-front credits for a cheaper per hour price.

Support Credits can be purchased in 10-hour blocks up to 100 hours, with the per hour price reducing the more hours you buy, and also gives access to our response time SLAs.

Remote or on-site support can be accessed using ad-hoc or credit support (a call out fee may be charged for on-site calls). 

Security Essentials

Security Essentials is a bundle of industry-leading real-time security software bringing robust protection to any device.

Designed to be highly effective yet low on resources, Security Essentials lets your team use internet, email and remote desktop with confidence.

Features Include:
  • Business-grade Antivirus.
  • Real-time threat detection.
  • Secure Remote Access Software.
Support Security
Support Security

Security Essentials

Security Essentials is a bundle of industry-leading real-time security software bringing robust protection to any device.

Designed to be highly effective yet low on resources, Security Essentials lets your team use internet, email and remote desktop with confidence.

Features Include:
  • Business-grade Antivirus.
  • Real-time threat detection.
  • Secure Remote Access Software.
Microsoft/Office 365 Support

Microsoft/Office 365 Support

Extra support for no extra cost.

For the same price as buying direct from Microsoft, with One2Call you’ll get quick, human support from our in-house team.

We’ll also run a free security and resilience check to ensure your vital cloud data is protected.

Features Include:
  • Preferential access to Microsoft support.
  • All user and admin level changes.
  • New user account creation, setup and licencing.
  • App installation help.
  • Licence management and reporting.
  • Help understanding and using Microsoft 365 features.
  • Help planning further adoption of Microsoft cloud services.

Free Business Risk Assessment,
Network Summary & Dark Web Reports

You don’t need to be with One2Call to take your first step towards Total Care.

The Business Risk reports will reveal your IT security Risk Score which will act as an improvement benchmark for our Total Care Service.

The Network Summary Report gives an overview of your networked devices, operating systems, versions and patch levels. This is important in ensuring you understand the extent of your network, and helps us plan any future software and hardware upgrades.

Once we’ve discussed the results of your Total Care Security Assessment, all that’s left to decide on is your preferred service levels.

Our Total Care Security Assessment Includes:
  • Business Risk Assessment.
  • Network Summary Report.
  • Dark Web Exposure Report.
Business Risk Assessment
Business Risk Assessment

Free Business Risk Assessment,
Network Summary & Dark Web Reports

You don’t need to be with One2Call to take your first step towards Total Care.

The Business Risk reports will reveal your IT security Risk Score which will act as an improvement benchmark for our Total Care Service.

The Network Summary Report gives an overview of your networked devices, operating systems, versions and patch levels. This is important in ensuring you understand the extent of your network, and helps us plan any future software and hardware upgrades.

Once we’ve discussed the results of your Total Care Security Assessment, all that’s left to decide on is your preferred service levels.

Our Total Care Security Assessment Includes:
  • Business Risk Assessment.
  • Network Summary Report.
  • Dark Web Exposure Report.

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Testimonials

James, Proove Restaurant

Very helpful, did exactly what I needed.