Teams Voice

Introducing Microsoft Teams to your phone system. A cost-effective way to call externally from Teams.

Incorporating direct routing into an all-in-one solution technology. 

Smiling member of the One2Call team

Phone System for Microsoft Teams

Your transition to Teams starts here!

Microsoft nailed it when they created Teams for internal collaboration, but when it comes to external communications most businesses find it lacking.

Our Direct Routing solutions enable you to go 100% Teams right now or transition gradually by integrating an existing PBX.

And our all-in-one solution is perfect for Teams natives looking to add features and resilience, or save money on expensive Microsoft Calling Plans.

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Easy Direct Routing

Calling Pack

Simpler, cheaper and better than Microsoft’s Calling Plans.

Just £4.50 per user per month gives you 2,000 or 4,000 inclusive pooled minutes per user, per month (term dependent), built-in fraud prevention tools and superior failover options.

Your SIP

Connect your existing SIP lines with Microsoft Teams to enable inbound and outbound dialling.

Our connector enables you to make and receive external calls from your Microsoft Teams using either your existing SIP service or our own fully-integrated SIP lines with inclusive minutes and failover options.

Your PBX

Connect your existing phone system with Microsoft Teams for the best of both worlds.

Integrate Microsoft Teams with your existing voice platform to retain your existing phone system features but make and receive calls through Teams or use Your PBX as the starting point for a gradual transition to Teams.

Good2Go

Move fully to the cloud but keep phone system features with our all-in-one solution.

The simplest way to leave behind your old on-premise PBX. We’ll provide you with a feature-rich cloud-hosted phone system, business-grade lines and Microsoft Teams interconnect all for one simple price.

What is Direct Routing?

Direct Routing is a way to connect your own telephony services to Microsoft Teams.

It allows you to utilize more phone system features than are built into Teams, either by connecting your own or another phone system.

It allows you to keep control over your inbound numbers, make your own deals on your calling plans and avoid Microsoft’s own expensive calling plan bundles. It gives you better resilience options in terms of not having all your services with Microsoft and gives you options if Microsoft goes down to root your calls a different way.

How to call to Teams

How do I do it?

You will need:

  • For Office 365 E3 licenses or lower, you will need the Phone System add-on license and also the Audio Conferencing add-on license (if you wish to allow external parties to call into your audio conferences which most people will).
  • Alternatively Office 365 E5 licenses or above, which has Phone System and Audio Conferencing bundled in.
  • You will also need a Microsoft approved Session Boarder Controler’s (SBC).

One2Call can provide all of this for you.

    Call to Teams, easy to set up?

    Is it Easy Set Up?

     

    SBC’s are a complex piece of equipment that deals with security and routing of your calls. It needs setting up properly and properly maintaining.

    SBCs can be expensive. Depending on the size of your system it can be as expensive as a traditional PBX phone system.

    It’s also not a common IT specialism. It’s not something you can assume that you can just hand over to your IT team and they’re going to know how to do it all, or be able to learn quickly.

      Is Call to Teams complex?

      Is it complex?

      Easy Direct Routing by One2Call enables calling in teams without any SBC purchase or management.

      You can use our SIP trunks, your SIP trunks, your phone system or our phone system – just configure it however you like!

      And it can be delivered as an all-in-one solution to customers with Teams licenses, Direct Routing connection, SIP trunks and phone system features in one!

      It’s a much simpler, easier way to enable inbound and outbound dialling with your Microsoft Teams.

        Is Call to Teams right for us?

        Is it the right solution for us?

        For most businesses, yes.

        It gives you greater control over your important inbound calls and your customers’ inbound dialling and over the numbers that your teams are calling out.

        It means you’re not wholly reliant on Microsoft which gives you extra resilience and failover options.

        And it can give you much better functionality on your inbound calls than Microsoft enables built in. So, extra phone system features you might be using already, call centre features, call recording, call reports and things like that.

        Find out more below.

         

        Call to Teams Cost

        Cheaper than Calling Plan

         

        For a low monthly cost and including up to 4,000 free minutes per user, our Direct Routing Bolt On is about half the price of the Microsoft equivalent service. 

        Full Phone System Features

        Connect your own Phone System, our cloud-based full PBX, or our Intelligent Routing Bolt On to beef up your options over Microsoft’s basic option. This will allow you to get the best combined solution for the lowest price one the market. Our specialists can recommend the best solution for your company, if that be via your existing system or a new solution fit for your needs.  

        Full Phone System Features
        Full Phone System Features

        Full Phone System Features

        Connect your own Phone System, our cloud-based full PBX, or our Intelligent Routing Bolt On to beef up your options over Microsoft’s basic option. This will allow you to get the best combined solution for the lowest price one the market. Our specialists can recommend the best solution for your company, if that be via your existing system or a new solution fit for your needs.  

        Get Calls when Microsoft Can't

        Get Calls when Microsoft Can’t

        Intelligent Routing instantly detects if a user isn’t available and reroutes the call to a colleague, mobile voicemail or ring group in your system, so even if Microsoft ‘s services are unavailable, you aren’t! This means that your systems will be constantly running with little to no downtime. Meaning that your customers or clients will continue to have positive experiences when speaking with your business and will never be left unanswered.  

        Security Built In

         

        All our Direct Routing Bolt Ons come with fraud monitoring and alerts, international and premium rate call barring, and spend notification alerts as standard, putting you in control of your call systems. This gives your business the opportunity to avoid possible fraudulent activity that could be damaging to your business. 

        Security Built In
        Security Built In

        Security Built In

         

        All our Direct Routing Bolt Ons come with fraud monitoring and alerts, international and premium rate call barring, and spend notification alerts as standard, putting you in control of your call systems. This gives your business the opportunity to avoid possible fraudulent activity that could be damaging to your business. 

        Carrier Resilience

        Carrier Resilience

        We’re not tied to a single SIP trunk provider, meaning we have the ability to send your traffic via multiple carriers, within the same contract, to mitigate against network outages. Meaning that downtime within your organisation will be significantly reduced or removed all together, improving the overall appearance and interactions with your business, creating a better reputation and brand image. 

        Teams Setup

         

        It’s not just about Teams Voice routing, we’ll help you with the setup of your Microsoft Teams environment too, including ensuring you’ve got the right licenses. Our in-house experts will make sure everything is covered and you know all the information required to operate your equipment in the most effective way possible.  

        Teams Setup
        Teams Setup

        Teams Setup

         

        It’s not just about Teams Voice routing, we’ll help you with the setup of your Microsoft Teams environment too, including ensuring you’ve got the right licenses. Our in-house experts will make sure everything is covered and you know all the information required to operate your equipment in the most effective way possible.  

        Call Recording

        Call Recording

         

        PCI, GDPR and MIFID 2 compliant call recording can also be added, giving you full control over what is (or isn’t) recorded. Call recordings can give your business opportunities for future business, ensure that employees are meeting key KPI’s and can also be used to ensure that your business maintains and improves on interactions with customers/clients.  

        Flexible Failover

        If your calls can’t get through to your user agents, for whatever reason, we are able to fail them over to mobiles or divert to voicemails in the cloud to provide business continuity, ensuring that nothing is missed. Managing calls effectively is vital to reflect your business in a positive manner constantly maximising the chance of a customer getting a response instead of being left on a dead call, on hold or cut off entirely. 

         

        Flexible Failover
        Flexible Failover

        Flexible Failover

        If your calls can’t get through to your user agents, for whatever reason, we are able to fail them over to mobiles or divert to voicemails in the cloud to provide business continuity, ensuring that nothing is missed. Managing calls effectively is vital to reflect your business in a positive manner constantly maximising the chance of a customer getting a response instead of being left on a dead call, on hold or cut off entirely. 

        Contact Us

        By clicking "submit", you agree to One2Call’s Terms of Use as detailed in their Privacy Policy (www.one2call.net/privacy). You consent to receive emails, phone calls and/or SMS messages from One2Call in relation to your enquiry or order, and for marketing purposes upon opt in. Message frequency depends on your activity. You may opt-out by texting "STOP" to any SMS sent from One2Call or by clicking “Unsubscribe” on any marketing email sent by One2Call. Message and data rates may apply for any SMS sent.

        Testimonials

        Sarah, CPP

        Excellent service thank you for doing this out of hours!

        Mark Hamilton, Gooding Group

        Good communicative engineer worked away discreetly and kept me informed of progress.

        Kim, Intake Transport

        Pav is brilliant, always quick to help us and resolve issues meaning minimal impact on our business.