Current Job Vacancies

Are you looking for an exciting career in the ever evolving IT, Cyber Security, Telecoms, Access Control & CCTV industry?

 

Smiling member of the One2Call team

At One2Call, our mission is to get technology is on the side of our customers. Working for our customers and not against them.

This means more than just fixing our customers tech woes. That is the least we expect from our employees.

It means always being courteous and friendly.

It means going above and beyond to help customers with their support requests, regardless of if they have an agreement in place with us. Thier needs are the most important and we want to do whatever we can to resolve their issues.

But overall it means taking the time to listen and understand each businesses needs.

Only by listening and by understanding our customers frustrations and ambitions, can we provide the right solutions to suit their needs.

And when we have done that, our customers will truly have technology on their side.

We offer an informal, relaxed, but high performance environment. One2Call recognise and reward hard work, effort and achievement. We encourage feedback and ideas from our team to help future the business.

We are expanding our team and are seeking enthusiastic, driven and ambitious team members to join our journey. If you feel that you have the skills an attitude to join an ever growing team please send us your CV. We hold all CV’s for 12 months from submission in the event that other more suitable roles may become available.

Contact Us

Phone: 01142 30 00 80

Email: info@one2call.net

Address: One2Call Ltd, Unit 2, Longacre Close, Sheffield, S20 3FR

Current Vacancies

Here at One2Call we are always looking for hard working, passionate individuals with the skills to join our constantly evolving team. If you feel that you suit any of the below roles, please submit your details to us.

 

Note for Recruitment Agencies: Please email any details direct to careers@one2call.net
1st Line Support Engineer

As a 1st Line Support Engineer, you will take ownership of client issues, resolving or escalating to 2nd line as required. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved. 

Key Responsibilities will include:

  • You would be the initial point of contact for end users reporting or chasing support tickets 
  • Communicating directly with customers  
  • Prioritise and categorise tickets to provide efficient progression  
  • Work to the contracted SLA’s and liaise with 3rd parties as appropriate  
  • Escalating issues to 2nd line or Vendor Support  
  • Assisting the installation team with deployments and provisioning  
  • Contribution of a technical knowledge base including learning videos  
  • Learn new skills and disciplines to move with technology advances  

    Knowledge and Experience:

    • Knowledge of Windows and Linux OS 
    • Exchange / Microsoft 365
    • Micorosft Azure
    • Virtualisation
    • Cyber Security
    • Backup Solutions
    • Networking Skills  
    • Proven track record of working on a remote technical support desk within an MSP  
    • You must be able to diagnose and troubleshoot in an efficient manner  

    Preferable Vendor Skills/Qualifications:

    • Microsoft 365
    • Azure
    • Acronis
    • Barracuda
    • Sentinel One
    • Webroot
    • Cisco
    • Meraki
    • Unifi
    • Mikrotik 
    • Microsoft Hyper-V
    • Auvik 
    • IT Glue 
    • Connectwise 

    Personal:

    • You must be punctual  
    • You must be humble  
    • You must be proud of your work  
    • You must be able to work in a team  
    • You must not be afraid to ask for help  
    • You must not be afraid to succeed   
    • You must want to learn and be self-motivated  

    Business Benefits:

    • Free onsite parking with EV charging points  
    • Air conditioned offices with shower facilities  
    • Increased Holiday with Service  
    • Career progression with personal development plans  
    • Training opportunities  
    • An active formal and informal social calendar   
    • Hybrid working – Office / Remote / Customer Site  
    • Always real opportunities for progression  
    • Long term employment  

            Apply by Submitting your Details Below

            Click or drag a file to this area to upload.
            Click or drag a file to this area to upload.

            2nd Line Support Engineer

            As a 2nd Line Support Engineer, you will take on escalated issues from the 1st line team. You will provide help and support to 1st line in order to help them reach the first time fix target. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved. 

            Key Responsibilities will include:

            • Assisting the 1st line team with escalations 
            • Communicating directly with customers  
            • Prioritise and categorise tickets to provide efficient progression  
            • Work to the contracted SLA’s and liaise with 3rd parties as appropriate  
            • Escalating issues to 3rd line or Vendor Support  
            • Assisting the installation team with deployments and provisioning  
            • Contribution and management of a technical knowledge base including learning videos  
            • Learn new skills and disciplines to move with technology advances  

              Knowledge and Experience:

              • In-depth knowledge of Windows and Linux OS 
              • Exchange / Microsoft 365
              • Micorosft Azure
              • Virtualisation
              • Cyber Security
              • Backup Solutions
              • Networking Skills  
              • Proven track record of working on a remote technical support desk within an MSP  
              • You must be able to diagnose and troubleshoot in an efficient manner  

              Preferable Vendor Skills/Qualifications:

              • Microsoft 365
              • Azure
              • Acronis
              • Barracuda
              • Sentinel One
              • Webroot
              • Cisco
              • Meraki
              • Unifi
              • Mikrotik 
              • Microsoft Hyper-V
              • Auvik 
              • IT Glue 
              • Connectwise 

              Personal:

              • You must be punctual  
              • You must be humble  
              • You must be proud of your work  
              • You must be able to work in a team  
              • You must not be afraid to ask for help  
              • You must not be afraid to succeed   
              • You must want to learn and be self-motivated  

              Business Benefits:

              • Free onsite parking with EV charging points  
              • Air conditioned offices with shower facilities  
              • Increased Holiday with Service  
              • Career progression with personal development plans  
              • Training opportunities  
              • An active formal and informal social calendar   
              • Hybrid working – Office / Remote / Customer Site  
              • Always real opportunities for progression  
              • Long term employment  

                    Apply by Submitting your Details Below

                    Click or drag a file to this area to upload.
                    Click or drag a file to this area to upload.

                    3rd Line Support Engineer

                    As a 3rd Line Support Engineer, you will take on escalated issues from the 2nd line team. You will provide help and support to 2nd line in order to help them reach the first time fix target. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.Onsite when required for both faults and new installs.  

                    Key Responsibilities will include:

                    • Assisting the 2nd line team with escalations 
                    • Communicating directly with customers  
                    • Prioritise and categorise tickets to provide efficient progression  
                    • Work to the contracted SLA’s and liaise with 3rd parties as appropriate  
                    • Collaborate on sales engagements with our clients 
                    • Assisting the installation team with deployments and provisioning  
                    • Contribution and management of a technical knowledge base including learning videos  
                    • Learn new skills and disciplines to move with technology advances  

                      Knowledge and Experience:

                      • In-depth knowledge of Windows and Linux OS 
                      • Microsoft 365
                      • Micorosft Azure
                      • Virtualisation
                      • Cyber Security
                      • Backup Solutions
                      • Networking Skills  
                      • SQL/Database Knowledge
                      • Proven track record of working on a remote technical support desk within an MSP  
                      • You must be able to diagnose and troubleshoot in an efficient manner  

                      Preferable Vendor Skills/Qualifications:

                      • Microsoft 365
                      • Azure
                      • Acronis
                      • Barracuda
                      • Sentinel One
                      • Webroot
                      • Cisco / Meraki
                      • Unifi
                      • Mikrotik 
                      • Microsoft Hyper-V
                      • Auvik 
                      • IT Glue 
                      • Connectwise 

                      Personal:

                      • You must be punctual  
                      • You must be humble  
                      • You must be proud of your work  
                      • You must be able to work in a team  
                      • You must not be afraid to ask for help  
                      • You must not be afraid to succeed   
                      • You must want to learn and be self-motivated  

                      Business Benefits:

                      • Company vehicle with fuel card 
                      • Free onsite parking with EV charging points  
                      • Air conditioned offices with shower facilities  
                      • Increased Holiday with Service  
                      • Career progression with personal development plans  
                      • Training opportunities  
                      • An active formal and informal social calendar   
                      • Hybrid working – Office / Remote / Customer Site  
                      • Always real opportunities for progression  
                      • Long term employment  

                      Apply by Submitting your Details Below

                      Click or drag a file to this area to upload.
                      Click or drag a file to this area to upload.

                      Meet the Directors

                      Danny Kirkby

                      Danny Kirkby

                      Technical Director
                      Nick Bass

                      Nick Bass

                      Finance Director
                      Paul Hibberd

                      Paul Hibberd

                      Project Director

                      Contact Us

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                      Testimonials

                      Pauline, Khepera Business Park

                      Tenant is very satisfied. They were impressed by Adam’s knowledge and helpfulness.

                      Jane Furness, Barca Leeds

                      Very quick to respond to problem when reported- very helpful.

                      Hannah, Sutton McGrath Hartley

                      Easy to get in touch with, very efficient in responding and quick to provide assistance.