Current Job Vacancies
Are you looking for an exciting career in the ever evolving IT, Cyber Security, Telecoms, Access Control & CCTV industry?
At One2Call, our mission is to get technology is on the side of our customers. Working for our customers and not against them.
This means more than just fixing our customers tech woes. That is the least we expect from our employees.
It means always being courteous and friendly.
It means going above and beyond to help customers with their support requests, regardless of if they have an agreement in place with us. Thier needs are the most important and we want to do whatever we can to resolve their issues.
But overall it means taking the time to listen and understand each businesses needs.
Only by listening and by understanding our customers frustrations and ambitions, can we provide the right solutions to suit their needs.
And when we have done that, our customers will truly have technology on their side.
We offer an informal, relaxed, but high performance environment. One2Call recognise and reward hard work, effort and achievement. We encourage feedback and ideas from our team to help future the business.
We are expanding our team and are seeking enthusiastic, driven and ambitious team members to join our journey. If you feel that you have the skills an attitude to join an ever growing team please send us your CV. We hold all CVโs for 12 months from submission in the event that other more suitable roles may become available.
Contact Us
Phone: 01142 30 00 80
Email: info@one2call.net
Address: One2Call Ltd, Unit 2, Longacre Close, Sheffield, S20 3FR
Current Vacancies
Here at One2Call we are always looking for hard working, passionate individuals with the skills to join our constantly evolving team. If you feel that you suit any of the below roles, please submit your details to us.
Note for Recruitment Agencies: Please email any details direct to careers@one2call.net
1st Line Support Engineer
As a 1st Line Support Engineer, you will take ownership of client issues, resolving or escalating to 2nd line as required. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.โฏ
Key Responsibilities will include:
- You would be the initial point of contact for end users reporting or chasing support tickets
- Communicating directly with customersโฏ
- Prioritise and categorise tickets to provide efficient progressionโฏ
- Work to the contracted SLAโs and liaise with 3rd parties as appropriateโฏ
- Escalating issues to 2nd line or Vendor Supportโฏ
- Assisting the installation team with deployments and provisioningโฏ
- Contribution of a technical knowledge base including learning videosโฏ
- Learn new skills and disciplines to move with technology advancesโฏ
Knowledge and Experience:
- Knowledge of Windows and Linux OS
- Exchange / Microsoft 365
- Micorosft Azure
- Virtualisation
- Cyber Security
- Backup Solutions
- Networking Skillsโฏ
- Proven track record of working on a remote technical support desk within an MSPโฏ
- You must be able to diagnose and troubleshoot in an efficient mannerโฏ
Preferable Vendor Skills/Qualifications:
- Microsoft 365
- Azure
- Acronis
- Barracuda
- Sentinel One
- Webroot
- Cisco
- Meraki
- Unifi
- Mikrotik
- Microsoft Hyper-V
- Auvik
- IT Glue
- Connectwiseโฏ
Personal:
- You must be punctualโฏ
- You must be humbleโฏ
- You must be proud of your workโฏ
- You must be able to work in a teamโฏ
- You must not be afraid to ask for helpโฏ
- You must not be afraid to succeedโฏโฏ
- You must want to learn and be self-motivatedโฏ
Business Benefits:
- Free onsite parking with EV charging pointsโฏ
- Air conditioned offices with shower facilitiesโฏ
- Increased Holiday with Serviceโฏ
- Career progression with personal development plansโฏ
- Training opportunitiesโฏ
- An active formal and informal social calendarโฏโฏ
- Hybrid working โ Office / Remote / Customer Siteโฏ
- Always real opportunities for progressionโฏ
- Long term employmentโฏ
Apply by Submitting your Details Below
2nd Line Support Engineer
As a 2nd Line Support Engineer, you will take on escalated issues from the 1st line team. You will provide help and support to 1st line in order to help them reach the first time fix target. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.โฏ
Key Responsibilities will include:
- Assisting the 1st line team with escalationsโฏ
- Communicating directly with customersโฏ
- Prioritise and categorise tickets to provide efficient progressionโฏ
- Work to the contracted SLAโs and liaise with 3rd parties as appropriateโฏ
- Escalating issues to 3rd line or Vendor Supportโฏ
- Assisting the installation team with deployments and provisioningโฏ
- Contribution and management of a technical knowledge base including learning videosโฏ
- Learn new skills and disciplines to move with technology advancesโฏ
Knowledge and Experience:
- In-depth knowledge of Windows and Linux OS
- Exchange / Microsoft 365
- Micorosft Azure
- Virtualisation
- Cyber Security
- Backup Solutions
- Networking Skillsโฏ
- Proven track record of working on a remote technical support desk within an MSPโฏ
- You must be able to diagnose and troubleshoot in an efficient mannerโฏ
Preferable Vendor Skills/Qualifications:
- Microsoft 365
- Azure
- Acronis
- Barracuda
- Sentinel One
- Webroot
- Cisco
- Meraki
- Unifi
- Mikrotik
- Microsoft Hyper-V
- Auvik
- IT Glue
- Connectwiseโฏ
Personal:
- You must be punctualโฏ
- You must be humbleโฏ
- You must be proud of your workโฏ
- You must be able to work in a teamโฏ
- You must not be afraid to ask for helpโฏ
- You must not be afraid to succeedโฏโฏ
- You must want to learn and be self-motivatedโฏ
Business Benefits:
- Free onsite parking with EV charging pointsโฏ
- Air conditioned offices with shower facilitiesโฏ
- Increased Holiday with Serviceโฏ
- Career progression with personal development plansโฏ
- Training opportunitiesโฏ
- An active formal and informal social calendarโฏโฏ
- Hybrid working โ Office / Remote / Customer Siteโฏ
- Always real opportunities for progressionโฏ
- Long term employmentโฏ
Apply by Submitting your Details Below
3rd Line Support Engineer
As a 3rd Line Support Engineer, you will take on escalated issues from the 2nd line team. You will provide help and support to 2nd line in order to help them reach the first time fix target. You will be expected to provide feedback and assist the team leader to ensure your individual and team SLAs and KPIs are achieved.โฏOnsite when required for both faults and new installs.
Key Responsibilities will include:
- Assisting the 2nd line team with escalationsโฏ
- Communicating directly with customersโฏ
- Prioritise and categorise tickets to provide efficient progressionโฏ
- Work to the contracted SLAโs and liaise with 3rd parties as appropriateโฏ
- Collaborate on sales engagements with our clients
- Assisting the installation team with deployments and provisioningโฏ
- Contribution and management of a technical knowledge base including learning videosโฏ
- Learn new skills and disciplines to move with technology advancesโฏ
Knowledge and Experience:
- In-depth knowledge of Windows and Linux OS
- Microsoft 365
- Micorosft Azure
- Virtualisation
- Cyber Security
- Backup Solutions
- Networking Skillsโฏ
- SQL/Database Knowledge
- Proven track record of working on a remote technical support desk within an MSPโฏ
- You must be able to diagnose and troubleshoot in an efficient mannerโฏ
Preferable Vendor Skills/Qualifications:
- Microsoft 365
- Azure
- Acronis
- Barracuda
- Sentinel One
- Webroot
- Cisco / Meraki
- Unifi
- Mikrotik
- Microsoft Hyper-V
- Auvik
- IT Glue
- Connectwiseโฏ
Personal:
- You must be punctualโฏ
- You must be humbleโฏ
- You must be proud of your workโฏ
- You must be able to work in a teamโฏ
- You must not be afraid to ask for helpโฏ
- You must not be afraid to succeedโฏโฏ
- You must want to learn and be self-motivatedโฏ
Business Benefits:
- Company vehicle with fuel card
- Free onsite parking with EV charging pointsโฏ
- Air conditioned offices with shower facilitiesโฏ
- Increased Holiday with Serviceโฏ
- Career progression with personal development plansโฏ
- Training opportunitiesโฏ
- An active formal and informal social calendarโฏโฏ
- Hybrid working โ Office / Remote / Customer Siteโฏ
- Always real opportunities for progressionโฏ
- Long term employmentโฏ
Apply by Submitting your Details Below
Meet the Directors
Danny Kirkby
Technical Director
Nick Bass
Finance Director
Paul Hibberd
Contact Us
Testimonials
Steve Garbett, Jaxson Wolf
Very helpful, good staff. they do what they say they can do and on time. they also go the extra mile for the customer which is very refreshing.
Scott Kristen, Holiday Inn
Very pleasant staff, happy to help
The Willows School
What do we like โ always polite, they always keep you in the loop, always professional over the phone and In person. great company.