Job Vacancies

Join the One2Call family.

Technology may be our business, but people is our specialism!

Having the right people is fundamental to the success of our business, so we're always happy to hear from anyone with the right skills and a strong, almost obsessional desire to make, and keep, our customers happy!

To apply send your CV or Linkedin Profle link to jobs@one2call.net.

 

Our current roles:

Smiling casual young man with headset using computer in a bright office

Overview:

This role will be based from our offices in southern Sheffield.

One2Call supports it’s SME partners by providing high-quality technology services and solutions that help them to grow their businesses. This includes managed IT and cloud, online and offline security, connectivity and communications solutions, amongst others.

Our customers continually highlight the following when asked about why they like One2Call:

- Our speed of response

- The friendliness and knowledge of our engineers

- The ability to speak directly with support engineers.

This role will be critical to our continuing to excel in these areas.

Description:

This position will provide technical support to One2Call’s customers via phone, email and our Connectwise and by utilising our cloud control dashboards and secure remote sessions with the end-user.

This will include providing fault-finding and triage on various end-user IT incidents, and doing so in a timely and friendly manner, so both technical knowledge and interpersonal skills are essential.

You will also provide support on larger projects in the setup, configuration and testing prior to on-site installation.

Whatever the task, a desire to provide exceptional customer service at all times should be your driving force.

Responsibilities:

  • Provide 1st Line Service Desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers.
  • Manage and own incident tickets via our ticket management system, providing customer updates to agreed timeframes.
  • Triage and resolve incidents to within the customer’s defined service levels.
  • Escalation of high severity issues to 2nd and 3rd line support.
  • Communicate clearly, effectively and in a timely manner with all customers.
  • Create and maintain accurate documentation within the centralised management database.
  • Provide any on-site support to resolve customer service outages as required to meet SLA’s.
  • Provide appropriate support to project teams to ensure the timely and successful completion of installation projects.
  • Support initial client contact via our ticketing system, email or telephone contact.
  • Continue to develop technical knowledge through formal training, informal training and hands-on practical experience.

Skills

  • Minimum Level 3 IT qualification and 1 years’ experience in a 1st Line role within a service desk environment.
  • Good knowledge of Windows Server, Virtual environments (VMWare), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
  • Cloud-hosted Microsoft 365 skills required.
  • Microsoft Exchange and Outlook management skills desired.
  • Knowledge of Data Backups and schedules including VEAAM and Cloud hosted services.
  • Demonstrated PC hardware/software trouble-shooting skills.
  • Excellent team player.
  • Excellent communication and interpersonal skills; professional telephone manner.
  • Strong customer service skills and attention to detail.
  • ITIL knowledge preferred or certification would be desirable.
  • Patience, ability to work under pressure and good organisational skills
  • The ability and desire to develop the role and make it your own

Additional Notes

One2Call puts Customer Service at the heart of what it does, and our engineers are a core part of this.

This means you must be approachable and courteous with a professional appearance, but most of all use your knowledge and experience to ensure the customer feels reassured that their business is in safe hands. Our industry moves fast, so you must have a desire to learn new things and be able to apply them in the field. To help with this all our engineers are trained regularly on new services and systems.

 

>> APPLY NOW

it engineer in network server room solving problems and give help and support-1

Overview:

This role will be based from our offices in southern Sheffield with frequent site visits across the region and, more occasionally, visits to sites across the UK. A company vehicle will be provided.

One2Call supports it’s SME partners by providing high-quality technology services and solutions that help them to grow their businesses. This includes managed IT and cloud, online and offline security, connectivity and communications solutions, amongst others.

Our customers continually highlight the following when asked about why they like One2Call:

- Our speed of response

- The friendliness and knowledge of our engineers

- Our ability to come to site when required.

This role will be critical to our continuing to excel in these areas.

Description:

This position will provide technical support to One2Call’s customers in the field (at customer sites). This will include providing fault-finding and triage on various end-user IT incidents, and doing so in a timely and friendly manner, so both technical knowledge and interpersonal skills are essential.

You will also provide on-site installation and setup services to customers both on an ad hoc basis and as part of a project team for larger projects, such as network installations or office moves.

Whatever the task, a desire to provide exceptional customer service at all times should be your driving force.

Responsibilities:

  • Provide 1st Line support for incidents related to hardware, software, network connectivity and cloud applications and services to a wide variety of external customers.
  • Manage and own incident tickets via our ticket management system, providing customer updates to agreed timeframes.
  • Triage and resolve incidents to within the customer’s defined service levels.
  • Escalation of issues to 2nd and 3rd line support when required.
  • Communicate clearly, effectively and in a timely manner with all customers.
  • Create and maintain accurate documentation.
  • Provide any on-site support to resolve customer service outages as required to meet SLA’s.
  • Provide appropriate support to project teams to ensure the timely and successful completion of installation projects.
  • Support initial client contact via our ticketing system, email or telephone contact.
  • Continue to develop technical knowledge and skills through formal training, informal training and hands-on practical experience.

Skills

  • Minimum Level 3 IT qualification and 1 years’ experience in a 1st Line role within a service desk environment.
  • Good knowledge of Windows Server, Virtual environments (VMWare), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
  • Cloud-hosted Microsoft 365 skills required.
  • Microsoft Exchange and Outlook management skills desired.
  • Knowledge of Data Backups and schedules including VEAAM and Cloud hosted services.
  • Demonstrated PC hardware/software trouble-shooting skills.
  • Excellent team player.
  • Excellent communication and interpersonal skills; professional telephone demeanour.
  • Strong customer service skills and attention to detail.
  • ITIL knowledge preferred or certification would be desirable.
  • Patience, ability to work under pressure and good organisational skills
  • The ability and desire to develop the role and make it your own

Additional Notes

One2Call puts Customer Service at the heart of what it does, and our engineers are a core part of this.

This means you must be approachable and courteous with a professional appearance, but most of all use your knowledge and experience to ensure the customer feels reassured that their business is in safe hands. Our industry moves fast, so you must have a desire to learn new things and be able to apply them in the field. To help with this all our engineers are trained regularly on new services and systems.

 

>> APPLY NOW

ROLE AND RESPONSIBILITIES
We need an energetic, enthusiastic and intelligent jack-of-all-marketing-trades to work closely with the Business Development Manager on all areas of One2Call’s marketing efforts.

Our perfect candidate will be confident in their ability to;
- Create online content (blogs, videos, eBooks etc…) that our target customers will want to read, download or share
- Turn often dry and technical subjects into lively and engaging content.
- Write SEO-focused blog content that is also readable!
- Design intelligent and unobtrusive targeted email marketing campaigns.
- Build web pages with strong UI and CTAs in our CMS (and to understand these acronyms).
- Arrange and promote online upsell and product training webinars.
- Liaise with customers to request reviews and testimonials and arrange video case studies.
- Increase our social visibility by identifying and engaging with beneficial accounts and communities.
- Set up, shoot and edit good quality photographs and videos by themselves.
- Use analytics tools to understand how their activities contribute to One2Call’s business targets.
- Represent One2Call in a friendly and business-like manner at external events when necessary.

You will also be able to work collaboratively with the Business Development Manager on;
- Marketing strategy, including SEO strategy.
- Marketing and sales reporting and analysis.
- Managing the One2Call brand and visual identity.
- Refreshing and maintaining the One2Call website.
- Competitor monitoring and analysis.

ROLE REQUIREMENTS
• GCSE Grade C or above in English and Maths.
• Proficiency with written English.
• Ability to quickly learn and understand new information and concepts.
• Understanding of key social media platforms (Twitter, YouTube, Facebook, Instagram, LinkedIn).
• Some experience with website design and layout.
• Ability to think forwards, plan and then execute to a deadline.

PREFERRED SKILLS
• Active social media accounts that demonstrate proficiency in engaging socially online.
• Experience with photo and video editing tools.
• Understanding of SEO and inbound marketing concepts.
• Ability to communicate succinctly but with clarity and enthusiasm across multiple media.
• Passion for and understanding of technology.

ADDITIONAL NOTES
One2Call is a rapidly expanding provider of technology and support services to small and medium sized enterprises (SMEs). Our partner brands include the likes of Microsoft, Cisco, Amazon Web Services (AWS), Hikvision and more. This role will be based in our newly opened Office 2 in Halfway, Sheffield,

>> APPLY NOW

Job Title: Technical Support Advisor (Shift)

Location: Sheffield (S20)

Salary: Competitive, depending on experience

Job type: Full time, Permanent (Shift Based)

The Role:

We are looking for a self-motivated customer service focused professional to join the 24/7 Technical Support Team. Working in a busy Network Operation Centre environment, you will deliver service aligned to the following:

  • Customer service excellence
  • Engagement with colleagues, partners and customers to resolve technical issues.
  • ITIL process understanding and experience.

The candidate will be experienced in the following:

  • IP Telephony (VoIP)
  • Internet Services
  • Fixed Lines
  • Windows Server Operating Systems
  • Support Mobile devices and MDM
  • Microsoft 365

You will work closely with partners and customers to resolve technical queries, owning and managing these promptly and efficiently through to resolution.

The successful candidate must have experience of working in a customer facing technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.

Duties & Responsibilities:

  • Deal quickly and efficiently with customer incidents and enquiries by phone, email, chat and web portal.
  • Take ownership of and manage customer incidents through to resolution using ITIL methodology.
  • Keep customers and Business Partners fully up to date with the progression of their incident.
  • Engage with other areas of the business to ensure the customer's requirement is delivered.
  • Organise and prioritise own workload.
  • Be confident in advising customers on new products available and how they would benefit them.


The Candidate:

Essential:

  • Microsoft qualification
  • Demonstrable service desk experience
  • Customer service driven
  • High level of attention to detail
  • Methodical in resolving issues
  • Self-motivated
  • Strong interpersonal skills
  • Excellent communication skills both verbal and written 


Desirable:

  • MCSE
  • CCNA

Continual Training provided.

Candidates with the relevant experience or job titles of; 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, IT Customer Support Advisor may also be considered for this role.

Job Title: Technology Telesales Agent

Location: Sheffield (S20)

Salary: >£20,000 unlimited commission.

The role will be to generate new business enquiries and following up on existing quotations and existing customer base

  • To call new and existing clients to offer additional services and follow up Quotes.
  • Answer general sales queries from inbound.
  • Use a mixture of communication methods and marketing streams to reach prospective customers with the help of our dedicated marketing executive.
  • Follow up on targeted market campaigns each month using our Hubspot Marketing Professional package.
  • Semi-Manage own workload and call-backs via Hubspot.
  • Opportunity to work from home after 6 months of targets reached.

Candidate requirements :

  • A proven track record in Telesales
  • Capable of delivering results
  • Proven experience of selling products and services
  • Experience in dealing with customer issues and queries effectively
  • Strong interpersonal skills, able to deal with people at all levels, both internally and externally
  • Excellent organisational and communication skills, with the ability to influence others
  • Commitment to developing own sales skills and learning about new products
  • Always shares knowledge and best practice with others
  • Excellent negotiation and decision making skills
  • Actively seeks to improve own performance, eager to learn and has a 'can do' approach
  • A good understanding of IT products, specifically cloud and internet offerings 
Benefits:
  • Strong basic salary of up to £20,000
  • Uncapped commission
  • Chances to win prizes
  • Free car parking
  • Opportunity to progress in a growing company