Job Vacancies

Join the One2Call family.

Technology may be our business, but people is our specialism!

Having the right people is fundamental to the success of our business, so we're always happy to hear from anyone with the right skills and a strong, almost obsessional desire to make, and keep, our customers happy!

To apply send your CV or Linkedin Profle link to jobs@one2call.net.

 

Our current roles:

Job Title: Technical Support Advisor (Shift)

Location: Sheffield (S20)

Salary: Competitive, depending on experience

Job type: Full time, Permanent (Shift Based)

The Role:

We are looking for a self-motivated customer service focused professional to join the 24/7 Technical Support Team. Working in a busy Network Operation Centre environment, you will deliver service aligned to the following:

  • Customer service excellence
  • Engagement with colleagues, partners and customers to resolve technical issues.
  • ITIL process understanding and experience.

The candidate will be experienced in the following:

  • IP Telephony (VoIP)
  • Internet Services
  • Fixed Lines
  • Windows Server Operating Systems
  • Support Mobile devices and MDM
  • Microsoft 365

You will work closely with partners and customers to resolve technical queries, owning and managing these promptly and efficiently through to resolution.

The successful candidate must have experience of working in a customer facing technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.

Duties & Responsibilities:

  • Deal quickly and efficiently with customer incidents and enquiries by phone, email, chat and web portal.
  • Take ownership of and manage customer incidents through to resolution using ITIL methodology.
  • Keep customers and Business Partners fully up to date with the progression of their incident.
  • Engage with other areas of the business to ensure the customer's requirement is delivered.
  • Organise and prioritise own workload.
  • Be confident in advising customers on new products available and how they would benefit them.


The Candidate:

Essential:

  • Microsoft qualification
  • Demonstrable service desk experience
  • Customer service driven
  • High level of attention to detail
  • Methodical in resolving issues
  • Self-motivated
  • Strong interpersonal skills
  • Excellent communication skills both verbal and written 


Desirable:

  • MCSE
  • CCNA

Continual Training provided.

Candidates with the relevant experience or job titles of; 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, 1st Line Support, IT Customer Support Advisor may also be considered for this role.

Job Title: Technology Telesales Agent

Location: Sheffield (S20)

Salary: >£20,000 unlimited commission.

The role will be to generate new business enquiries and following up on existing quotations and existing customer base

  • To call new and existing clients to offer additional services and follow up Quotes.
  • Answer general sales queries from inbound.
  • Use a mixture of communication methods and marketing streams to reach prospective customers with the help of our dedicated marketing executive.
  • Follow up on targeted market campaigns each month using our Hubspot Marketing Professional package.
  • Semi-Manage own workload and call-backs via Hubspot.
  • Opportunity to work from home after 6 months of targets reached.

Candidate requirements :

  • A proven track record in Telesales
  • Capable of delivering results
  • Proven experience of selling products and services
  • Experience in dealing with customer issues and queries effectively
  • Strong interpersonal skills, able to deal with people at all levels, both internally and externally
  • Excellent organisational and communication skills, with the ability to influence others
  • Commitment to developing own sales skills and learning about new products
  • Always shares knowledge and best practice with others
  • Excellent negotiation and decision making skills
  • Actively seeks to improve own performance, eager to learn and has a 'can do' approach
  • A good understanding of IT products, specifically cloud and internet offerings 
Benefits:
  • Strong basic salary of up to £20,000
  • Uncapped commission
  • Chances to win prizes
  • Free car parking
  • Opportunity to progress in a growing company